Cloud Software Firm Blackbaud Pays Ransom to Protect Customer Data

American cloud software firm Blackbaud has confessed to having been hit by ransomware and paying a ransom as it was unable to block the attack before its data was exfiltrated, though it managed to prevent the encryption taking place.

The company, which refers to itself as the world’s leading cloud software company powering social good, said in a statement that the data had been exfiltrated, using PowerShell scripts as is the usual practice, in May.

Blackbaud, which reported revenue of US$900,423 (A$1.28 billion) in 2019, has operations in North America including Canada, Europe and the Pacific region. It has hubs in Charleston (South Carolina), Austin (Texas), London and Sydney.

"The cyber criminal did not access credit card information, bank account information, or social security numbers," the Blackbaud statement said.