Comms Group’s SME telco division Next Telecom has partnered with Australian cloud contact centre as a service technology provider ipSCAPE to enhance its capabilities in cloud communications.
“Our suite of telecommunications services and our local customer service and support combined with ipSCAPE's service offering, makes us confident that we will deliver unparalleled client engagement and bring even more value to our customers,” said Next Telecom CEO Gavin Roache.
ipSCAPE’s cloud native software provides customer service and multichannel interactions that build loyalty and improve satisfaction.
Building on its contact centre capabilities, ipSCAPE also offers features including business intelligence, advanced analytics, and AI to drive innovation in cloud communications.
"We are thrilled to partner with Next Telecom, who share our commitment to providing customers with the tools and hands-on support they need to create incredible customer moments. This partnership will enable us to expand our reach and further cement our position as a leading provider of cloud contact centre solutions to organisations across Australia and beyond," said ipSCAPE CEO Fiona Boyd.
About Next Telecom
Next Telecom is the national brand under ASX (CCG) listed CommsGroup Limited . Founded in 2008 as a IP Voice and Data provider servicing the corporate and Medium Business markets in Australia.
Our mission is to provide the most sophisticated service levels available in the industry delivered through a personal account management program rather than a call center environment. Next Telecom provides MS Teams and Cloud based software for teams, Cloud and hosted Voice, hosted IP Telephony, SIP/Mobile/Inbound, Fibre, SD-WAN and NBN as well as a full suite of security and managed services.
About ipSCAPE
ipSCAPE is the website of an Australian-based technology company that specializes in cloud contact center software solutions. They offer a range of features including intelligent routing, IVR, CRM integrations, and real-time reporting to help businesses manage their customer interactions efficiently. ipscape.com's software is scalable, flexible, and can be customized to meet the unique needs of each client. Their mission is to provide reliable and user-friendly contact center solutions that enhance the customer experience and drive business growth.