Serenova Named a Challenger in Gartner 2016 Magic Quadrant for Contact Center as a Service, North America
Serenova | November 07, 2016
Serenova, formerly LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, today took another step forward in its evolution. The company has been positioned by Gartner, Inc. – the world's leading information technology research and advisory company – as a Challenger in the newly published “Magic Quadrant for Contact Center as a Service, North America” (CCaaS) report. Based on detailed evaluation of vendors’ ability to execute and completeness of vision, the Magic Quadrant is one of the most internationally influential market analyses for the evaluation of enterprise CCaaS solutions.