Verizon Announces Addition of Genesys Cloud to Expand its Customer Experience and Contact Center Portfolio

As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings.

As contact centers are depending on digital, remote-first operations, today Verizon Business declared the expansion of Genesys Cloud, as a component of the organization's worldwide customer experience and contact center contributions.

The arrangement, a cloud-based Contact Center as a Service from Genesys®, offers organizations the capacity to convey brand-defining customer experiences (CX) on an end-to-end, cloud-based platform with far-off access that exploits Verizon's honor-winning organization.

The Verizon Business customer experience portfolio likewise incorporates Genesys Engage memberships to give a way from on-premises to hybrid cloud and public or private cloud arrangements.

Contact center solutions are being rethought to address the multi-experience that combines the customer experience, employee experience, and client experience to change business results. Genesys Cloud empowers associations to keep a human association dependent on how the customer decides to connect with—regardless of whether a call or through an advanced channel like text, chat, or social media.

As contact centers are depending on digital, remote-first operations, Genesys Cloud permits remote specialists to get to the arrangement's full broadness of capacities any place they work, driving improved workforce engagement.

“Verizon has a long history of delivering successful customer experience solutions with Genesys,” said Sampath Sowmyanarayan, President of Global Enterprise at Verizon Business. “As enterprises look to CX to differentiate themselves, an all-in-one contact center platform that can scale and quickly enable new features across digital channels for agents can transform business outcomes. Genesys Cloud provides an excellent platform to manage a remote workforce with the added benefit of automation, AI, and chatbots delivering a streamlined customer-first user experience.”

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