Genesys

IBM | June 13, 2014

Genesys, a contact centre infrastructure specialist and IBM announced a partnership this week that will see the two firms partner to develop a learning system geared towards improving customer experience with IBM’s Watson cognitive computing as a service at its foundation.The IBM Watson and Genesys solution will aid brands’ customer service agents to provide fast, data-driven answers, according to the companies; the solution’s “Ask Watson” feature will help address customers’ questions, offer fe...

sdxcentral.com | January 23, 2020

Arista Networks bought SDN vendor Big Switch Networks, according to sources familiar with the deal.The purchase is Arista’s largest acquisition to date, according to a source. It’s also the networking vendor’s third acquisition Arista in 2018 snapped up cloud-managed WiFi firm Mojo Networks and then a month later bought Metamako, a provider of low-latency field programmable gate array (FPGA) products.While Arista ultimately won, Big Switch had a long list of suitors that wanted...

bloomberg.com | January 21, 2020

Google signed a 10-year deal with travel-software provider Sabre Corp., a key win for the search giant in the competitive cloud-computing market.Sabre will pay Google to handle parts of its information-technology system and for data-analytics tools. Additionally, the companies agreed to collaborate on online travel services, a sign of Google leaning on its massive consumer business to lure enterprise clients.Sabre and Alphabet Inc.’s Google announced the partnership on Tuesday as a “...

techhq.com | January 16, 2020

If we needed evidence of cloud computing’s success, that AWS revenue has risen from US$300 million in 2009 to become a US$32 billion business today, is fairly substantial. What began as a movement to provide companies with easier and more cost-effective access to IT infrastructure has become the most important computing development in history,opens a new report by AllCloud which cements the trajectory of what is, simply, access to ‘computers on the internet.According to the Cloud Inf...