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Genesys


enesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.

RELATED NEWS


Genesys, a contact centre infrastructure specialist and IBM announced a partnership this week that will see the two firms partner to develop a learning system geared towards improving customer experience with IBM’s Watson cognitive computing as a service at its foundation.The IBM Watson and Genesys solution will aid brands’ customer service agents to provide fast, data-driven answers, according to the companies; the solution’s “Ask Watson” feature will help address customers’ questions, offer fe...
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