. Resources/Whitepapers/ada00107-41a2-4598-a63a-2af3218b428f_itil-event-management-in-the-cloud 2017.pdf
whitepaper
ITIL EVENT MANAGEMENT IN THE CLOUD: AN AWS CLOUD ADOPTION FRAMEWORK ADDENDUM
This whitepaper is for IT Service Management (ITSM) professionals who support a hybrid cloud environment that uses AWS. The focus is on Event Management, a core chapter of the Service Operations volume of the IT Infrastructure Library (ITIL). Many AWS enterprise customers have successfully integrated their cloud strategy with their ITIL-based IT service management practices.

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