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Gartner names Genesys as a Visionary in Workforce Engagement Management While a contact center can be cost-intensive, forward-thinking companies focus on achieving goals and increasing profits, instead of just keeping costs down. They do this with agile workforce engagement management software that enables outstanding employee and customer experiences. The 2020 Gartner Magic Quadrant for Workforce Engagement Management evaluates eight vendors on their ability to execute and their completeness of vision – to help you make the right choice. Read the report where we believe you will learn: What the shift from workforce optimization (WFO) to workforce engagement management (WEM) means for you What to look for in a WEM solution provider How Gartner positions eight WEM vendors – as Visionaries, Leaders, Challengers, and Niche players You can discover how our cloud-based, AI-infused WEM solutions offer simplified workflows for quality evaluations, coaching, scheduling, learning assignments and more — all from a single application. Here’s what Gartner Peer Insights reviewers have to say about Genesys solutions: