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NHS 111 London Case Study

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NHS 111 London handles up to 32,000 urgent calls a week, all year round. Learn more about how the team were able to reduce ambulance conveyance by more than 50% by implementing an intelligent cloud contact centre solution. Complex integrations with the wide variety of information systems used by the NHS allowed call handlers to be presented with all the relevant patient information automatically, enabling for faster resolution of queries.

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