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Citrix Cloud

November 26, 2019

The request must identify the Service(s), define the dates, times and durations of Unavailability, along
with supporting logs or records that corroborate the Unavailability, and identify the affected users
and their locations, as well any technical support requested or remediation implemented. Only one
service credit will be issued per Service, for the applicable number of months, with a maximum of a
single 10% service credit for all months of the extension. Customer must present the voucher upon
purchase of the extension.
If you purchase the extension through a reseller, you will receive a credit through the reseller. The
credit we apply for a direct purchase, or pass to your reseller for an indirect purchase, will be based
on the pro-rated, blended suggested retail price of the extension for the same number of units. Citrix
does not control resale pricing or resale credits. Credits do not include a right of offset on payments
due to Citrix or a reseller. Citrix will occasionally update these terms. When updates occur, Citrix will
also revise the publication date at the top of the Service Level Agreement. Any changes apply only to
your new Service purchases or Service extensions on or after the current publication date.

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OTHER WHITEPAPERS

Multi-Cloud Whitepaper

whitePaper | February 23, 2023

Similar to IT technology, the development of the cloud is accompanied by digital transformation, and has experienced trials and explorations entering the era of comprehensive practices at the current stage. While enterprises are enjoying the agility and innovation provided by cloud services, there are a series of challenges and pain points that come with it. Most enterprises cannot simply abandon existing systems and build entirely new platforms on the cloud. They must consider the requirements and limitations of talent, technology, cost, compliance, security, environment, etc., before transforming and building IT systems with multi-cloud visioning to support the sustainable development of businesses.

The Ethics and Security of Cloud Computing

whitePaper | October 17, 2022

Nearly four thousand years ago, Hammurabi engraved the laws of Babylon onto a stone plinth and revolutionized the codication of law. Today, lawyers of all walks of life are engaged in a new revolution, with the ability to practice law armed with nothing more than a tablet device and an internet browser—a revolution brought about, in large part, by the rise of cloud computing.

Building the Cloud Metro: Heavy Reading Survey Analysis

whitePaper | June 14, 2022

The acceleration and convergence of IT and communications innovations are unlocking new revenue opportunities for service providers. In 5G, the biggest differentiation will come from the introduction of standalone 5G cores and 5G Advanced capabilities, much of it aimed at enterprise use cases and much of it just beginning.

Blackbaud and the Public Cloud

whitePaper | March 23, 2023

As the leading provider of software for powering social impact, Blackbaud never stops working to earn and keep your trust. No other partner combines cloud innovation with our deep understanding of the unique needs of purpose-led organizations. Nonprofits, foundations, education institutions, healthcare organizations, faith communities, arts and cultural organizations, and companies need the performance, security, and ease of the public cloud.

Cybersecurity Technologies for Cloud Access

whitePaper | September 14, 2022

The enterprises’ network and network security architectures are unable to effectively serve the dynamic secure access requirements of digital business. The enterprise data center is no longer the center of access requirements for users and devices.

Dell VxRail System Tech Book

whitePaper | October 11, 2022

The Dell Technologies Tech Book is a conceptual and architectural review of the Dell VxRail system, optimized for VMware vSAN. The Tech Book describes how hyperconverged infrastructure drives digital transformation and focuses on the VxRail system as a leading hyperconverged technology solution.

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