CLOUD APP DEVELOPMENT, CLOUD APP MANAGEMENT, CLOUD DEPLOYMENT MODELS
Globenewswire | March 30, 2023
GreenPages, a nationally recognized leader in cloud and cybersecurity services, today introduced a new turnkey managed solution designed to help organizations maximize their IT budgets, gain greater insights into their technology and telecom capital expenditures (CapEx), and enhance their information security posture.
The new FinOps and Cloud Cost Optimization solution combines GreenPages proprietary FinOps software, Cloud Lighthouse, business VoIP tools from industry-leading telecom providers, and technology expense management (TEM) solutions into an "as a service" solution. CloudLighthouse is a cloud cost optimization tool that enables deep visibility into multi-cloud and hybrid cloud environments. Exclusively available from GreenPages, CloudLighthouse monitors Amazon, Microsoft, and hundreds of other IaaS and SaaS providers to deliver real-time usage reporting visualizations.
“Arguably every business today, regardless of size or industry, is seeking greater visibility into, and control over, their IT expenditures,” said Jay Pasteris, CIO and CISO, GreenPages. “GreenPages’ new FinOps and Cloud Cost Optimization bundle helps customers prioritize budget allocation on revenue-generating initiatives and consolidate cloud and telecom spending, while empowering IT, finance, and operations teams to utilize highly accurate and real-time spending data to make strategic business decisions. It also delivers greater visibility into shadow IT activities, which increase the chance that vulnerabilities go undetected by already overworked security teams.”
The new bundle enables organizations to reallocate and consolidate IT vendors to maximize budgets, visualize cloud, telecom, and other business expenses to prioritize spending and accelerate business growth. This bundled solution is backed by GreenPages’ comprehensive professional services which continuously assess customers’ IT infrastructure and operational processes, ensuring the delivery of positive business outcomes mapped to their specific requirements.
According to data from Enterprise Technology Research (ETR), CIOs and other IT decision-makers originally expected 8 percent budget growth going into 2022. However, ETR’s most recent Macro Survey of more than 1,500 IT decision-makers revealed that expected IT budgets for 2023 will grow at 4.6%. In this current cautious spending environment, GreenPages’ new bundles meet pent-up demand for solutions that will optimize cloud spending, and identify and eliminate vendor and solution redundancies.
The new FinOps and Cloud Optimization bundles are offered in two different tiered options to match customers’ specific requirements and budgets, and support on-premise or remote environments. They include:
Standard – For mid-market customers needing automated monitoring of their multi-cloud and hybrid cloud environments and enterprise toll-free voice solutions for reliable and cost-effective customer and supplier communications, GreenPages is bundling Cloud Lighthouse with Enterprise Toll-Free solutions from top telecom providers. GreenPages will integrate these numbers into business phone and contact centers to support communication across world-class voice networks.
Premium – For mid-market and large enterprises, this option includes all features from the Standard bundle along with automated Technology Expense Management Solutions.
By bundling these three solutions, GreenPages is providing visibility and control over the ordering, auditing, and invoicing for customers’ IT and telecom assets—everything from the cloud servers and laptops to the mobile carriers that employee-owned devices connect to when traveling for business.
About GreenPages
GreenPages is an innovative, digital-first IT and cybersecurity firm that plans, implements, and manages secure, high-performance digital operating environments for leading companies nationwide. It is uniquely positioned with extensive technology expertise in security and cloud to deliver complete infrastructure solutions that enable companies to drive business outcomes and compete in the digitally-driven economy.
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CLOUD APP DEVELOPMENT, CLOUD SECURITY, CLOUD DEPLOYMENT MODELS
Kore.ai | February 23, 2023
On February 22, 2023, Kore.ai, a conversation AI platform provider, launched its solution Kore.ai AgentAssist for Service Cloud Voice on Salesforce AppExchange. This solution would benefit its customers with CRM automation, driving user engagement. It would empower customers with AI-powered intelligent virtual assistants to manage their lead generation and sales processes.
The conversational AI virtual assistants (IVAs) active on applications would enable users to access those applications through simple voice and text commands. In addition, the IVAs would process a request instantly and present the information within a fraction of a second, accelerating business operations. Its IVAs recognize user intent, tone and sentiment through contextual intelligence and natural language understanding. The solution Kore.ai AgentAssist for Service Cloud Voice is directly available on AppExchange, as it has now integrated with Salesforce company.
Launching this solution on the Service Cloud Voice platform would drive contact center productivity. It would automate manual tasks and support agents for customer engagement with contextual information and suggestion for future actions in real-time scenarios, giving enhanced AI user experience.
Salesforce AppExchange is a renowned enterprise cloud marketplace that connects software developers, companies, and entrepreneurs worldwide. It interacts with customers of all sizes across various industries for ready-to-install apps and assists Salesforce-certified consultants in solving all kinds of business problems. The statistics say it has achieved about 10 million customer installs, approximately 117,000 peer reviews and more than 7,000 listings.
CEO and Founder of Kore.ai, Raj Koneru, said, "The world is fast moving toward an AI-first framework, and we want to provide the best AI solutions to every Salesforce CRM user through this partnership." He added, "The Kore.ai open architecture and no-code platform framework enables an easy integration that brings the benefits of multichannel, conversational experience to Salesforce's exceptional CRM processes. This transforms customer engagement, automation and user interactions with enterprise systems in ways unforeseen before bringing absolute delight."
(Source – Cision PR Newswire)
About Kore.ai
Headquartered in Orlando, Florida, Kore.ai, an IT consulting and services company, chatbot platform builder services, bot platform builder services, AI, NLP, enterprise bots, dialog design, bot marketplace, b2b bots, b2c bots, b2e bots, ML, AI Chatbot and bots, Enterprise and Intelligent Virtual Assistant, Conversational AI, Digital UX, HR Support, IT Helpdesk, Conversational Banking and Commerce, Conversational Agent, experience optimization platform, work-assist, and smart-assist. It has made innovations in Natural Language Understanding (NLU), offering advanced human-to-machine interactions as virtual assistants. Through conversational digital interactions, it has transformed enterprise transactions with their customers, employees, and partners, since 2013.
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CLOUD SECURITY
Businesswire | March 24, 2023
Workspot, the Cloud PC company, announced today that its world-class Center of Excellence (COE), a unique customer advocacy program led by a team of the foremost virtual desktop and public cloud experts, now incorporates the expertise of its Cloud Alliance partners, expanding the reach of the program to drive customer success. With its white-glove Cloud PC implementation framework, the COE has earned Workspot a Net Promoter Score of 80 in its most recent customer survey – the very best in class.
With today’s complex enterprise requirements, most customers are not internally equipped with the unique blend of end user computing and multi-cloud skill sets needed for successful Cloud PC implementation. In response to customer needs, Workspot packaged the three key cornerstones of a successful Cloud PC implementation – people, product and process – to form the COE. Now this same, proven framework can be used by Workspot’s elite Cloud Alliance partners, incorporating each partner’s unique capabilities for serving customers.
“Six years ago, with the deep expertise of Workspot’s Customer Success Team, it took us only a week to deploy our Workspot cloud workstations and realize value, unlike the months it took to get just one desktop running with on-prem VDI,” said Israel Sumano, Senior Director of Infrastructure at Southland Industries. “Since then, the Center of Excellence has delivered the expertise and innovative tools that enable us to collaborate closely with Workspot on strategic initiatives that make our business more agile and secure. Workspot’s COE is like nothing else I’ve experienced in the virtual desktop industry, and we continue to realize tremendous value from this unique relationship.”
“Workspot’s Center of Excellence delivers fast time-to-first-value and ROI for enterprise Cloud PC customers” said Mike Strohl, CEO Entisys360. “As a member of the Cloud Alliance Program, we’ll complement the COE processes and tools with our vast expertise with virtual desktops, thereby enabling us to deliver tremendous value to our customers.”
Spearheaded by VP of Customer Success and former Workspot customer Matthew Davidson, the Workspot COE brings together the industry’s best end user computing and cloud experts for an unmatched implementation experience. “When I sat in the customer seat, the customer success team was one of the strongest selling points for Workspot’s Cloud PC solution during the evaluation process,” Davidson reflects. “Ultimately, I was so inspired by the ease of the implementation that I joined the Workspot team to help other companies streamline their digital transformation with Cloud PCs.”
To provide expert guidance throughout the implementation process, Workspot leverages Workspot Watch, the company’s big data collection and analysis system, which continuously provides insights into Cloud PC performance and connectivity, proactively identifying root causes and behavioral patterns often before customers are even aware of a problem. In addition to its state-of-the art tools, Workspot uses customer-centric processes and methodologies to ensure long-term success. Between its ADIME methodology, onboarding services, outstanding customer support, customer success update meetings and executive business reviews, Workspot delivers a carefully defined process aimed at business uptime, addressing new requirements and innovating collaboratively.
“The Center of Excellence is the foundation of the Workspot Cloud PC success formula,” said Amitabh Sinha, Co-Founder and CEO of Workspot. “Now our Cloud Alliance Partners bring their deep expertise to the COE as well, ensuring a high-quality experience for our joint customers as we deploy Cloud PCs into Microsoft Azure, Google Cloud Platform, and Amazon Web Services.”
About Workspot
Workspot is the only cloud-native solution that delivers enterprise-class Cloud PCs. This innovative service lets IT securely stream the right compute capabilities for each user, on any device, anywhere they want to work. As the only Cloud PC solution that operates across all the major public clouds - Microsoft Azure, AWS and Google Cloud - Workspot is uniquely positioned to address today’s remote work challenges by providing a multi-cloud and multi-region approach. Simple to deploy, scale and operate, Workspot’s award winning Cloud PC solution benefits IT as well as end users with a seamless work experience that enhances productivity while maintaining the highest performance standards for intensive workloads.
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