. https://www.nojitter.com/contact-center-customer-experience/cloud-native-vs-hosted-organizational-impact
blog article
Contact center leaders who are looking to move their customer experience applications from on-premises technology to the cloud generally go for two main options: cloud native or cloud hosted. In my my previous No Jitter post, I looked at the basic differences between these two approaches, including where each can be beneficial depending upon specific business needs. But how do differences between cloud-native and cloud-hosted applications play out within different organizations -- namely IT, operations, and finance? Here are some of the ways a decision for cloud native or cloud hosted can reverberate throughout these departments. IT leaders aren’t just tasked to design the best technology stack, they’re expected to drive true business value and business disruption through innovation. But these are beyond the basics of keeping the lights on -- i.e., maintaining and running IT systems. GAYATHRI READ MORE