Businesswire | March 24, 2023
Workspot, the Cloud PC company, announced today that its world-class Center of Excellence (COE), a unique customer advocacy program led by a team of the foremost virtual desktop and public cloud experts, now incorporates the expertise of its Cloud Alliance partners, expanding the reach of the program to drive customer success. With its white-glove Cloud PC implementation framework, the COE has earned Workspot a Net Promoter Score of 80 in its most recent customer survey – the very best in class.
With today’s complex enterprise requirements, most customers are not internally equipped with the unique blend of end user computing and multi-cloud skill sets needed for successful Cloud PC implementation. In response to customer needs, Workspot packaged the three key cornerstones of a successful Cloud PC implementation – people, product and process – to form the COE. Now this same, proven framework can be used by Workspot’s elite Cloud Alliance partners, incorporating each partner’s unique capabilities for serving customers.
“Six years ago, with the deep expertise of Workspot’s Customer Success Team, it took us only a week to deploy our Workspot cloud workstations and realize value, unlike the months it took to get just one desktop running with on-prem VDI,” said Israel Sumano, Senior Director of Infrastructure at Southland Industries. “Since then, the Center of Excellence has delivered the expertise and innovative tools that enable us to collaborate closely with Workspot on strategic initiatives that make our business more agile and secure. Workspot’s COE is like nothing else I’ve experienced in the virtual desktop industry, and we continue to realize tremendous value from this unique relationship.”
“Workspot’s Center of Excellence delivers fast time-to-first-value and ROI for enterprise Cloud PC customers” said Mike Strohl, CEO Entisys360. “As a member of the Cloud Alliance Program, we’ll complement the COE processes and tools with our vast expertise with virtual desktops, thereby enabling us to deliver tremendous value to our customers.”
Spearheaded by VP of Customer Success and former Workspot customer Matthew Davidson, the Workspot COE brings together the industry’s best end user computing and cloud experts for an unmatched implementation experience. “When I sat in the customer seat, the customer success team was one of the strongest selling points for Workspot’s Cloud PC solution during the evaluation process,” Davidson reflects. “Ultimately, I was so inspired by the ease of the implementation that I joined the Workspot team to help other companies streamline their digital transformation with Cloud PCs.”
To provide expert guidance throughout the implementation process, Workspot leverages Workspot Watch, the company’s big data collection and analysis system, which continuously provides insights into Cloud PC performance and connectivity, proactively identifying root causes and behavioral patterns often before customers are even aware of a problem. In addition to its state-of-the art tools, Workspot uses customer-centric processes and methodologies to ensure long-term success. Between its ADIME methodology, onboarding services, outstanding customer support, customer success update meetings and executive business reviews, Workspot delivers a carefully defined process aimed at business uptime, addressing new requirements and innovating collaboratively.
“The Center of Excellence is the foundation of the Workspot Cloud PC success formula,” said Amitabh Sinha, Co-Founder and CEO of Workspot. “Now our Cloud Alliance Partners bring their deep expertise to the COE as well, ensuring a high-quality experience for our joint customers as we deploy Cloud PCs into Microsoft Azure, Google Cloud Platform, and Amazon Web Services.”
Workspot is the only cloud-native solution that delivers enterprise-class Cloud PCs. This innovative service lets IT securely stream the right compute capabilities for each user, on any device, anywhere they want to work. As the only Cloud PC solution that operates across all the major public clouds - Microsoft Azure, AWS and Google Cloud - Workspot is uniquely positioned to address today’s remote work challenges by providing a multi-cloud and multi-region approach. Simple to deploy, scale and operate, Workspot’s award winning Cloud PC solution benefits IT as well as end users with a seamless work experience that enhances productivity while maintaining the highest performance standards for intensive workloads.
CLOUD APP DEVELOPMENT, CLOUD APP MANAGEMENT, CLOUD DEPLOYMENT MODELS
Businesswire | March 29, 2023
Mirantis, freeing developers to create their most valuable code, today announced the latest version of Mirantis Container Cloud (MCC) that simplifies operations with the ability to monitor applications performance with a new Grafana dashboard and to make updates to Kubernetes clusters with a one-click “upgrade” button from a web interface.
MCC provides a single point of control that spans multiple clouds and infrastructure platforms making it possible to easily manage clusters on OpenStack, VMware, bare metal, and leading cloud providers. It takes advantage of open source StackLight to provide monitoring, logging, and alerting that delivers comprehensive visibility over the entire infrastructure.
New features in the latest MCC 2.23 include the following to improve monitoring and managing cloud infrastructure.
Applications performance dashboard using Grafana that provides a live graphical view.
Log forwarding to third-party systems so that StackLight logs can be shared using Fluentd plugins.
High Availability setup for iam-proxy in StackLight ensures that the StackLight identity and access management (IAM) proxy remains available and responsive, even in the event of a failure.
Persistent Volume Claims (PVC) configuration to simplify management of data storage.
Upgraded Ceph storage support to Pacific 16.2.11 for improved performance and security, plus compatibility with additional hardware.
MCC 2.23 is optimized so that disruptions are minimized with cluster reboots during upgrades and maintenance to ensure that services remain available and downtime is kept to a minimum.
“The latest version of MCC helps deliver a zero-touch, ZeroOps experience that eliminates a lot of the complexity and headaches that come with managing infrastructure,” said Sergey Goncharov, senior product manager, Mirantis. “Also, it provides flexibility to transition from on-premises infrastructure to a hybrid model that includes cloud platforms.”
Mirantis helps organizations ship code faster on public and private clouds, increasing developer productivity by removing the stress of managing infrastructure. The company combines intelligent automation and cloud native expertise to provide a ZeroOps approach to managing and operating Kubernetes and cloud environments. Mirantis delivers a public cloud experience on any infrastructure, from the data center to the edge, with one cohesive cloud experience for complete app and DevOps portability, a single pane of glass, and automated full-stack lifecycle management, all based on open source.
CLOUD APP DEVELOPMENT, CLOUD APP MANAGEMENT, CLOUD DEPLOYMENT MODELS
Eagle Eye Networks | March 20, 2023
Eagle Eye Networks, the global leader in cloud video surveillance, today launched an enhanced Enterprise Edition equipped with AI-powered tools–such as Smart Video Search with Smart Layouts–and other impactful features designed for large, distributed, and multinational businesses.
Complementing the core features of the Eagle Eye Cloud VMS, the enhanced Enterprise Edition adds capabilities for the high-stakes security requirements of enterprise businesses:
AI-powered Smart Layouts—Ensure security personnel immediately see the most important camera views, even in an enterprise environment with hundreds of cameras. Eagle Eye Networks cloud-based AI automatically prioritizes cameras with people or vehicles and moves them to the top of the dashboard.
Locations/Floor Plans—Organize and manage cameras in a large campus or multi-site environment. Visual reference of the entire enterprise enables security personnel to manage cameras by location and lay cameras out on a floor plan.
Audit Log Notifications—Prevent unwanted changes proactively. Review and track user activity. Ensure compliance and proper system use.
Eagle Eye Smart Video Search—Search for video the same way you search the web with fast, accurate results. Smart Video Search is a standard feature that’s transforming the security practitioner’s job, and has won four international awards since launch in July 2022. Specifically for enterprise users, advanced features like Re-Identification make it dramatically easier to find video of interest.
Eagle Eye LPR—Enhance your security posture with Eagle Eye LPR (license plate recognition) which uses AI + Cloud for very high accuracy in challenging conditions, operates on any security camera, and enables seamless monitoring of vehicles across multiple locations. Also, Vehicle Surveillance Package (VSP), which works with third-party LPR and Eagle Eye LPR, is available as an add-on for all Eagle Eye Cloud VMS editions.
Command Line Interface (CLI)—Manage large installations, create scripted commands, save time and automate bulk system-wide functions including system edits, downloads, and troubleshooting.
ABOUT EAGLE EYE NETWORKS
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas with offices in Amsterdam, Bangalore, and Tokyo.