Serenova

Serenova envisions a world where customer experiences are so fluid and effortless that they're simply taken for granted. We’re building that world with software that connects data, people, and brands for brighter interactions, deeper insights, and more meaningful outcomes.

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SERENOVA’S CTO TO DISCUSS THE CLOUD EVOLUTION AT THE CALL CENTER WEEK CONFERENCE

LiveOps Cloud Platform | June 28, 2016

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The rapid adoption of cloud technology is shifting the mindset of how contact center and IT leaders procure and deploy software. However, even with the distinct advantages of moving to the cloud, the market is so filled with hype and misunderstanding, it is difficult to decipher between what is myth and what is reality. To help companies break down some of the misperceptions about utilizing the cloud for contact centers, Serenova’s CTO and Senior Vice President of Engineering, Jeff Thompso...

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SERENOVA NAMES KEITH GENEVA AS CHIEF FINANCIAL OFFICER

Serenova | November 09, 2016

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Serenova, formerly LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, announced that the company has hired Keith Geneva as chief financial officer (CFO). As Serenova experiences record growth and increasing demand for its CCaaS software, Geneva’s strong record of scaling companies, maximizing revenue growth, and driving profitability will be key components of the company’s success....

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SERENOVA NAMED A CHALLENGER IN GARTNER 2016 MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE, NORTH AMERICA

Serenova | November 07, 2016

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Serenova, formerly LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, today took another step forward in its evolution. The company has been positioned by Gartner, Inc. – the world's leading information technology research and advisory company – as a Challenger in the newly published “Magic Quadrant for Contact Center as a Service, North America” (CCaaS) report. Based on detailed evaluation of vendors’ ability to execute and completeness of v...

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LIVEOPS CLOUD BECOMES SERENOVA, SIMPLIFIES CUSTOMER EXPERIENCE

Serenova | January 24, 2017

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LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, today revealed a new corporate identity with the introduction of Serenova. Serenova represents the company’s contact center heritage while also signaling the market’s evolution towards simpler, brighter customer experiences that drive revenue, retention, and loyalty....

Read More
news image

SERENOVA’S CTO TO DISCUSS THE CLOUD EVOLUTION AT THE CALL CENTER WEEK CONFERENCE

LiveOps Cloud Platform | June 28, 2016

The rapid adoption of cloud technology is shifting the mindset of how contact center and IT leaders procure and deploy software. However, even with the distinct advantages of moving to the cloud, the market is so filled with hype and misunderstanding, it is difficult to decipher between what is myth and what is reality. To help companies break down some of the misperceptions about utilizing the cloud for contact centers, Serenova’s CTO and Senior Vice President of Engineering, Jeff Thompso...

Read More
news image

SERENOVA NAMES KEITH GENEVA AS CHIEF FINANCIAL OFFICER

Serenova | November 09, 2016

Serenova, formerly LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, announced that the company has hired Keith Geneva as chief financial officer (CFO). As Serenova experiences record growth and increasing demand for its CCaaS software, Geneva’s strong record of scaling companies, maximizing revenue growth, and driving profitability will be key components of the company’s success....

Read More
news image

SERENOVA NAMED A CHALLENGER IN GARTNER 2016 MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE, NORTH AMERICA

Serenova | November 07, 2016

Serenova, formerly LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, today took another step forward in its evolution. The company has been positioned by Gartner, Inc. – the world's leading information technology research and advisory company – as a Challenger in the newly published “Magic Quadrant for Contact Center as a Service, North America” (CCaaS) report. Based on detailed evaluation of vendors’ ability to execute and completeness of v...

Read More
news image

LIVEOPS CLOUD BECOMES SERENOVA, SIMPLIFIES CUSTOMER EXPERIENCE

Serenova | January 24, 2017

LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, today revealed a new corporate identity with the introduction of Serenova. Serenova represents the company’s contact center heritage while also signaling the market’s evolution towards simpler, brighter customer experiences that drive revenue, retention, and loyalty....

Read More