Serenova

Serenova | November 09, 2016

Serenova, formerly LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, announced that the company has hired Keith Geneva as chief financial officer (CFO). As Serenova experiences record growth and increasing demand for its CCaaS software, Geneva’s strong record of scaling companies, maximizing revenue growth, and driving profitability will be key components of the company’s success....

Serenova | November 07, 2016

Serenova, formerly LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, today took another step forward in its evolution. The company has been positioned by Gartner, Inc. – the world's leading information technology research and advisory company – as a Challenger in the newly published “Magic Quadrant for Contact Center as a Service, North America” (CCaaS) report. Based on detailed evaluation of vendors’ ability to execute and completeness of v...

LiveOps Cloud Platform | June 28, 2016

The rapid adoption of cloud technology is shifting the mindset of how contact center and IT leaders procure and deploy software. However, even with the distinct advantages of moving to the cloud, the market is so filled with hype and misunderstanding, it is difficult to decipher between what is myth and what is reality. To help companies break down some of the misperceptions about utilizing the cloud for contact centers, Serenova’s CTO and Senior Vice President of Engineering, Jeff Thompso...

Serenova | January 24, 2017

LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, today revealed a new corporate identity with the introduction of Serenova. Serenova represents the company’s contact center heritage while also signaling the market’s evolution towards simpler, brighter customer experiences that drive revenue, retention, and loyalty....