In order to help create meaningful customer experiences, businesses need to measure content performance and customer behaviors. They then use that experience-centric data to deliver even better customer experiences in the future. Mastering this virtuous cycle is critical to your success.
Read Feeding the Content-Data Loop to learn about the five ways to maximize your experience-centric data:
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Let data be your guide when creating and placing content.
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Mind your KPIs to determine content value.
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Centralize and standardize data for marketers and IT.
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Reuse content, don’t recreate it.
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Use content and data to meet the needs of every channel.