Deliver SMARTER Customer Conversations in the Cloud
Business leaders around the world face several challenges – some that have been around for a while, and others that have emerged or intensified more recently. Customers’ ever-changing expectations, remote work, accelerated digital transformation initiatives and an increased willingness to interact online or via mobile mean that traditional ways of communicating with customers are no longer as effective as they once were.
This is leading businesses to rethink customer engagement, shifting away from one-way, transactional communications to meaningful, two-way customer conversations. But delivering impactful, relevant and personalized conversations at scale is a tall order for enterprises.