Content Guru, a contact center and customer experience technology leader, announced its partnership with FourNet, the award-winning cloud, and managed services provider.
In this new partnership, FourNet’s sixteen years of experience providing communications, collaboration, and contact center solutions to essential public sector organizations will be combined with Content Guru’s best-in-class storm cloud contact center platform. Both public and private sector organizations will benefit from the partnership’s storm-based solutions, enabling mission-critical communications to migrate and scale into evergreen, omnichannel cloud services without sacrificing availability or security.
“The synergies between Content Guru and FourNet make us a perfect match, and we share a common purpose of delivering transformative and innovative cloud-based communications at scale. FourNet are experts in providing services to the public sector and, since the pandemic began, our own presence in this vital segment has increased significantly.”
Deputy CEO and Co-Founder of Content Guru, Martin Taylor
Content Guru’s storm platform is already revolutionizing the communication capabilities of crucial public sector organizations (that includes NHS Healthy London Partnership, Sheffield City Council, and HUC), streamlining operations and providing a better and improved experience for employees and citizens alike. Storm’s cutting-edge Natural Language Processing (NLP) and sentiment analysis capabilities, for example, can recognize where a call agent has dealt with a particularly tense interaction. Supervisors can utilize this information to ensure their team members get suitable support after such encounters.
“FourNet is delighted to have forged this exciting new partnership with Content Guru. We pride ourselves on offering our customers the best technology, from artificial intelligence and automation to customer experience solutions, and in building long-term, collaborative relationships with the vendors behind them. Partnering with Content Guru was the perfect choice for delivering highly-resilient cloud communications to FourNet’s customers now and in the future,” shared Richard Pennington, CEO of FourNet.