CLOUD APP DEVELOPMENT, CLOUD APP MANAGEMENT, CLOUD DEPLOYMENT MODELS
Businesswire | April 17, 2023
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Pilot Catastrophe Services deployed the 8x8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform across their nationwide operations to provide uninterrupted cloud communications and customer engagement during natural disasters.
Pilot Catastrophe Services is an independent insurance adjusting firm, providing a complete suite of services to handle claims arising from catastrophic events, small storms, or daily claims. With adjusters spread out across the country, Pilot's professional staff needed a cloud-based, integrated contact center and unified communications solution to support their contact centers and in-field operations and ensure communications were steady, unwavering, and updated in real-time when responding to natural disasters. They also needed a system that could quickly scale up or down, depending on the size and number of events at any given time.
“Mother Nature doesn’t give us an itinerary. So, when she does call, we need a technology solution that allows us to react within days, if not hours,” said Craig Smith, Telecom Manager at Pilot Catastrophe Services. “8x8 XCaaS allows our adjusters to work remotely and respond to natural disasters wherever they’re needed, enabling us to provide rapid, seamless customer and employee experiences across all geographies.”
With over 7,000 cloud contact center and unified communications licenses available, Pilot Catastrophe Services is able to simplify adjusters' communication while also ramping up their emergency response team, ensuring the correct number of team members are present to manage the storm site. Further, 8x8’s flexible mobile application allows outside adjusters to easily receive voicemail notifications and access voicemails from clients and colleagues country-wide while on the go. Additionally, quality management analytics allow supervisors to improve workflows, coach their team members, and balance call levels across their department.
“As one of the companies providing valuable services in response to the largest natural disasters in the country, Pilot Catastrophe Services needs a communication solution that is reliable and resilient as they support the needs of clients during their time of need,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “8x8 XCaaS provides the seamless, consistent communications they need - regardless of whether the employee is located in a Pilot facility, in the field, or at home managing the contact center. By deploying a communications and contact center platform they are confident in, Pilot is better able to respond to more claims in more hard-hit areas."
8x8 XCaaS includes integrated cloud contact center, business phone, video meetings, team chat, and SMS capabilities in a single-vendor solution. 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8x8, Inc.
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CLOUD APP DEVELOPMENT, CLOUD APP MANAGEMENT, CLOUD DEPLOYMENT MODELS
Accesswire | April 05, 2023
EMQ, the leading provider of open-source MQTT messaging platform, has launched its Bring Your Own Cloud (BYOC) edition of its EMQX Cloud service, which enables organizations to deploy the MQTT clusters in their cloud environment of choice, whether it's Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform.
The new BYOC edition from EMQX Cloud empowers users with greater control over their data, enabling them to adhere to strict compliance and security regulations. By leveraging EMQ's expertise in managing and optimizing MQTT services, businesses can achieve success while utilizing their existing cloud infrastructure.
The BYOC edition would also be an ideal solution for organizations with specific MQTT server needs that can't be met by standard hosting cloud services. Users can unleash the full potential of EMQX's powerful MQTT server and streamline their IoT infrastructure for optimal performance.
The relationship between EMQX Cloud and user's EMQX Cluster in their own cloud
Why Businesses Are Embracing BYOC?
Cloud service has revolutionized the IoT world in recent years, providing benefits like speed, efficiency, and scalability. As cloud adoption grows, cloud security solutions become increasingly important. More and more leaders in tech-savvy industries realize the significance of retaining control over their data while transitioning to cloud services.
As an emerging technology trend, BYOC enables users to use their computing infrastructure and preferred cloud provider, allowing them to leverage their current computing resources and facilitating the smooth and secure running of their workloads.
Take Control of Your IoT Data Privacy with BYOC
Data sovereignty and compliance are critical concerns for businesses in various industries. Enterprises must adhere to strict data protection regulations to ensure their customers' data is secure and private. In such instances, a BYOC model is highly recommended since it allows you to keep your data in your cloud, giving you complete control over it.
For those who need to comply with specific regulations such as the General Data Protection Regulation (GDPR), the EMQX Cloud BYOC edition makes it no longer a concern with the most powerful guarantee for data security.
Customizable and Cost-Effective MQTT Deployment
Here is what else you can benefit from EMQX Cloud BYOC:
Pay Only for the Services - EMQX Cloud BYOC provides a cost-effective solution, allowing customers to use their existing cloud infrastructure and only pay for the services they use.
Flexible Cloud Deployment - The flexibility of the BYOC edition enables customers to deploy the EMQX MQTT server in any cloud of their choice, making it a perfect fit for IoT solutions providers looking for a customizable and scalable MQTT server.
Seamless System Integration - EMQX Cloud BYOC also provides additional benefits such as customization and seamless integration with existing systems, making it a good choice for businesses with specific requirements for their MQTT server that traditional cloud offerings cannot meet.
EMQX Cloud - Your Go-To Platform for Meeting All MQTT Service Needs
From the beginning, EMQX Cloud has been met with great enthusiasm from users worldwide, owing to its outstanding performance, scalability, and affordability. With EMQX Cloud, companies can avoid the hassle of managing and maintaining their own infrastructure, which makes it incredibly easy to launch their IoT businesses.
The recently released Serverless edition makes free MQTT service a reality for every developer. Nowadays, the launch of the BYOC edition provides customers with even greater flexibility and control over their data, enabling them to comply with data protection regulations.
Our mission remains steadfast as we continue to evolve: to empower all organizations to own state-of-art MQTT service and be at the forefront of the IoT landscape.
To learn more about the EMQX Cloud BYOC edition and how it can benefit your organization, please visit our landing page or contact us today.
About EMQ Technologies
EMQ is an open-source IoT data infrastructure software provider, delivering the world's leading cloud-native MQTT-based IoT messaging platform and streaming database, providing a one-stop cloud-native solution for real-time IoT data connection, movement, processing and analytics, from edge to cloud to multi-cloud.
As a global organization, EMQ located its R&D center in Stockholm, Sweden, and has 10+ offices throughout the Americas, Europe, and the Asia-Pacific region. The flagship product EMQX is adopted by more than 20,000 enterprise users from over 50 countries, connecting more than 100 million IoT devices worldwide. Trusted by over 300 customers in business-critical production environment, EMQ powers the future-proof IoT solutions and enterprise digital transformation.
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CLOUD APP DEVELOPMENT, CLOUD APP MANAGEMENT, CLOUD DEPLOYMENT MODELS
PRWeb | May 22, 2023
Apcela, a leading innovator in software-defined, cloud-optimized network services, has launched a global network of cloud service provider (CSP) neutral multicloud transit hubs across 120 cities worldwide. The Arcus Transit Hub network is built on Apcela’s Arcus platform, and within its existing globally distributed AppHubs. It enables enterprises to easily and securely integrate core data centers, offices, and remote users with Infrastructure-as-a-Service (IaaS) cloud platforms using low-latency private network connectivity.
As organizations continue to embrace cloud computing, the traditional wide area network (WAN) architecture is struggling to keep up with the increasing demand for fast, reliable, and secure access to cloud applications and services. In an attempt to meet these challenges, the cloud service providers are continually expanding their networking offerings to simplify networking between their own virtual private clouds, but that still leaves large gaps and significant complexity when accessing compute and data resources across legacy data centers or between IaaS platforms.
Enterprises are adopting a piecemeal array of solutions in an attempt to close the gaps, from cloud native networking constructs which differ across cloud providers, to traditional enterprise networking appliances, both physical and virtual. Supporting multiple cloud networking constructs adds layers of management complexity, while leveraging traditional networking infrastructure has its own set of shortcomings. In a report, Gartner analysts Andrew Lerner, Arun Chandrasekaran, and Jonathan Forest noted, “Virtual routers and virtual appliances offered by traditional network vendors often fail to meet the requirements of cloud and DevOps teams, particularly in programmability, integration or flexible licensing.”
"The Apcela Arcus Transit Hub was designed to solve for these shortcomings by orchestrating both the underlay and overlay networks, from datacenter to the cloud, and cloud-to-cloud, all the way to the VPC," noted Apcela’s VP of Product & Solution Engineering, Kunal Thakkar. Thakkar continued, “Our customers were asking for a product with the power and simplicity of the AWS Transit Gateway, but outside of AWS. That is the blueprint we used to build our multicloud transit hub network, which sits between clouds, enabling lower cost, private, secure multicloud interconnection.”
Apcela’s multicloud transit hubs are geographically distributed across 120 markets globally, and serve as a networking hub between compute and data storage resources, regardless of location, in or outside of cloud. Thakkar continued, "Because the transit hubs, and the AppHubs they are hosted in, are distributed across key global markets, they are logical place to manage WAN interconnection, with the added benefit of enabling the service chaining of distributed security. They can even serve as distributed on-ramps for adoption of Zero Trust Network Access, and an evolved cloud-centric WAN.”
The Arcus Transit Hub is orchestratable independently via a set of APIs, or directly intregrated with, and orchestrated by SD-WAN platforms from Cisco and HPE.
(1)Gartner, Market Guide for Multicloud Networking Software, Andrew Lerner, Arun Chandrasekaran, and Jonathan Forest, Published 12 April 2022.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
About Apcela
Apcela provides software-defined, cloud-optimized networks for the digitally transforming enterprise. Delivered as a service, we enable enterprises to easily deploy and operate a software-defined network and security architecture that was built for a multi-cloud world.
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