Sprinklr, the modern enterprise's unified customer experience management platform, announced today that it is now accessible on the Google Cloud Marketplace (GCP).
“We are committed to helping organizations tackle digital customer experience management challenges with a unified platform that is easy to procure, deploy, and quickly creates value. With availability in Google Cloud Marketplace, customers can quickly deploy and scale the Sprinklr platform on powerful, secure, and reliable infrastructure from Google Cloud,”
Doug Balut, Senior Vice President of Global Alliances at Sprinklr
With the Sprinklr platform on Google Cloud Marketplace, customers will realize key benefits, including:
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Consolidated Google Cloud billing;
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Faster and simpler procurement cycles; and
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Dollar-for-dollar drawdown against Google Cloud commitments, freeing the budget to help create insight-driven strategies and better customer experiences.
Modern Care Lite, Sprinklr's first self-serve offering, is also available for customers who choose Sprinklr hosted on GCP. This easy-to-use and deploy customer support solution integrates over a dozen commonly used care channels, such as social, messaging, chat, email, and voice. With automated and self-service care options, Sprinklr Modern Care Lite employs AI to analyze each communication in real-time, reducing the need to contact support. In addition, when a customer does need to contact support, innovative features such as guided workflows enable agents to almost always provide first-contact resolution.