CLOUD APP DEVELOPMENT
Ingram Micro | December 08, 2021
Ingram Micro announced that it has completed the acquisition of BRLink, a leading managed services provider in Brazil. Adding BRLink's suite of solutions gives Ingram Micro partners access to an even more complete portfolio of cloud services, as well as the opportunity to leverage BRLink's expertise in delivering a complete cloud journey. Together, the two companies expect to continue to invest to enter new cloud markets and expand their combined ecosystem of solutions and services at an accelerated pace. BRLink's founder and director, Rafael Marangoni, will continue to lead the company, which becomes a business unit of Ingram Micro Brazil, maintaining all its identity, culture and brand. The value of the transaction was not disclosed.
The acquisition comes at an excellent moment for the cloud market in Latin America, mainly due to the growing need of companies to have solutions to transform their environments into architectures and services. According to data presented by IDC at IDC Digital Roadshow Dynamic Enterprise Brazil, 52% of Brazilian companies already use some type of cloud as part of their digital infrastructure and 39% of Latin American CIOs interviewed by the consultancy said they would invest in cloud computing in 2021. These numbers reflect the potential of the cloud market and Ingram Micro's need to strengthen its cloud unit. The acquisition also places the company on a unique distribution level in Brazil, being the only distributor with expertise, competence and technical team to deliver a complete cloud migration.
With over ten years of experience, BRLink supports companies in the migration to the cloud, managed services, data analysis, artificial intelligence and machine learning, accelerating the process of digital transformation for its customers. Among other credentials, BRLink has the Premier Consulting Partner certification from Amazon Web Services (AWS) and was elected by ISG Provider Lens – a global leader in research and technology – as a leader in three important quadrants: Public Cloud Transformation Services for Midmarket, Managed Public Cloud Services, and Managed Public Cloud Services for AWS. BRLink's excellence in delivering services, certificates and skills reflect Ingram Micro's commitment to delivering quality solutions to its partners and were decisive points for the acquisition.
“With the addition of BRLink, Ingram Micro now has even more possibilities to enable and complement our partners' competencies, accelerating entry into a rapidly growing cloud market. Our channel-oriented history and expertise are perfectly complemented by BRLink's solutions, allowing us to offer excellent additional services to resellers and contribute to their performance in a market increasingly sought after by companies of all sizes, such as IaaS and data projects & AI ,”
Flavio Moraes, Ingram Micro's vice president and country chief executive for Brazil
For Rafael Marangoni, founder and Business Unit Director of BRLink, joining Ingram Micro means a step further in its journey of growth and expansion. “Becoming a part of Ingram Micro will further accelerate our growth, allowing us to expand into new markets and offerings. This step will bring our clients an even more robust and complete service structure to support them in the digital transformation of their businesses" adds Marangoni.
Ingram Micro was acquired by global investment firm Platinum Equity in July.
“We are making good on our promise to invest in Ingram Micro’s growth, expanding in key markets like Latin America and in core product segments like cloud solutions,” said Platinum Equity Partner Jacob Kotzubei and Platinum Equity Managing Director Matthew Louie in a joint statement. “We will continue pursuing more opportunities to drive growth organically and through acquisitions.”
About Ingram Micro
Ingram Micro helps businesses realize the promise of technology. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships set Ingram Micro apart and ahead. Discover how Ingram Micro can help you realize the promise of technology.
CLOUD APP DEVELOPMENT
Consensus Cloud Solutions, Inc. | December 07, 2021
Consensus Cloud Solutions, Inc. the developers of eFax®, a leading document transmission and data-exchange solution, announced today the launch of its new standalone, e-signature product called jSign. The solution enables customers to send signature requests and then secure, and electronically sign documents through a tamper-free, online interface built on blockchain technology.
“We are excited to add jSign to our growing suite of information exchange solutions for businesses of all sizes The use of blockchain to address key e-signature components, such as audit-trails, and non-repudiation is an important innovation that will benefit our customers from multiple industries that require a secure, easy-to-use, e-signature product at an affordable price. Our first obligation is to the healthcare market, assisting providers, payers and caregivers to improve communications. In addition, because we deal with highly regulated organizations, much of what we offer can apply to document-reliant regulated industries such as legal, financial and manufacturing.”
John Nebergall, Consensus Cloud Solutions’ Chief Operating Officer
The early jSign customers have noted the ease of use and value pricing as a benefit. “It's so easy to use. I use it primarily for financial contracts for our patients. I love the ease of it, and many of our patients appreciate the convenience of signing electronically,” stated Amy Datwyler, Datwyler Orthodontics.
With Consensus jSign you can embed e-signatures into workflows through Application Programming Interfaces and store documents in a number of assigned data repositories. As a cloud solution, signed documents can be stored in jSign or downloaded for offline archival.
The use of blockchain provides the highest level of audit trails with time stamps to track documents; certificates of completion; as well as IP and signer address locations. The jSign blockchain also tracks items as specific as the types of devices and browsers used to sign each document. Additionally, two-factor authentication can be set up through a mobile number as an extra layer of security and identity validation.
About Consensus Cloud Solutions, Inc.
Consensus Cloud Solutions, Inc. started as a secure digital document transmission solution 25 years ago and has grown to be a global leader of digital cloud fax technology. The company leverages its technology heritage to provide secure solutions that transform simple digital documents into advanced healthcare standard HL7/FHIR, for secure data exchange, as well as multiple compliance-based documents requiring legal proof of signature. The technology utilizes Natural Language Processing and Artificial Intelligence (AI) to convert unstructured documents into meaningful structured data, which can easily be extracted to accelerate meaningful insights for better decision-making in multiple industries. The company’s suite of interoperability solutions offers a unified digital environment that optimizes workflows; provides real-time event notifications; on-demand patient query; direct secure messaging; universal APIs, jSign electronic signature; and eFax HITRUST CSF®
CLOUD APP DEVELOPMENT
8x8 Inc. | December 06, 2021
8x8, Inc. a leading integrated cloud communications platform provider, announced that Rotherham Metropolitan Borough Council has deployed 8x8 XCaaS™ to enhance its communications with approximately 260,000 residents in Rotherham.
Rotherham Council was on a mission to modernise its employee and customer engagement operations in an effort to transform the way it interacted with citizens. To increase business resilience, Rotherham Council wanted to maximise hybrid and remote work capabilities across its business operations. Limitations associated with legacy on-premises solutions from multiple providers proved to be a challenge, causing increasing communications costs, long wait times, and system failures.
Rotherham Council needed a cloud-based solution providing reliable service, cohesive integrations with their existing solutions, and the ability to scale and provide real-time analytics to drive efficiencies in time and resources. Further, Rotherham Council needed a solution that was easy to use with remote coaching available to train and onboard new and existing staff.
Rotherham Council selected 8x8 XCaaS, which includes fully integrated, cloud native contact centre, voice, team chat, video meetings, and CPaaS embeddable communications and APIs capabilities in a single-vendor solution, to empower a distributed workforce, while providing adaptable solutions that meet evolving organisational needs.
Additionally, 8x8’s advanced reporting and analytics capabilities, coupled with 8x8 Secure Pay, have given agents and supervisors a real-time view into responses from Rotherham citizens, including perception of the customer experience, enabling Rotherham Council to improve and better serve their citizens securely from a single platform.
"We chose 8x8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, allowing us to standardise and consolidate our telephony services and provide flexibility to our staff. The ease of implementation and availability of training for our staff meant zero disruption to provision during transition and empowered our employees to deliver the best possible services. We are excited to be working with 8x8 as we continue to enhance citizen and employee experiences.”
Steve Langrick, Head of Digital Services at Rotherham Metropolitan Borough Council oversaw the project
The Rotherham Metropolitan Borough Council deployment reflects the wider success 8x8 has experienced within the public sector in the UK and Ireland this year:
8x8 XCaaS is now deployed across more than one third of London’s boroughs. Additional public sector organisations who recently chose 8x8 include:
The London Borough of Hounslow, which provides services for more than 270,000 residents. They selected XCaaS and 8x8 Voice for Microsoft Teams to consolidate disparate systems on a single cloud platform to support more than 2,800 employees.
NHS National Services Scotland handles over 1 million calls per month at peak, supporting Scotland's vaccination helplines, booking services, Blood Transfusion Service and the COVID 19 Test and Protect Service. They expanded their 8x8 XCaaS investment to a current total of more than 2500 UCaaS and over 1300 CCaaS seats.
Buckinghamshire Council, which provides services for around 800,000 citizens in the region, realized the value of XCaaS. Having previously deployed 8x8 UCaaS across the organization for 4500 employees, they have now added 250 CCaaS seats to further improve customer experience.
Kent and Medway NHS and Social Care Partnership Trust (KMPT), an NHS provider of secondary mental health care, selected 8x8 XCaaS for 3,200 seats to improve patient safety and experience. XCaaS will integrate with key ICT platforms, provide cost-efficiency improvements year on year, enhance security compliance, and enable a ‘work from anywhere’ experience for staff.
Police, Fire and Crime Commissioner for Essex provides policing, fire and rescue services for the county of Essex in the East of England, supporting 1.8 million citizens. The Essex County Fire and Rescue Service selected 8x8 UCaaS and 8x8 Voice for Microsoft Teams to improve their communication capabilities across 50 fire stations and more than 1,400 members of staff.
Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. said, “Maintaining, even enhancing, employee communications and citizen engagement is fundamental for public sector organisations to ensure citizens feel supported, especially as local demands evolve. 8x8 XCaaS provides Rotherham Metropolitan Borough Council with the capabilities needed for their employees to communicate and collaborate from anywhere while delivering a differentiated level of citizen experience.”
8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability and the industry’s only financially backed, platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service and Contact Center as a Service to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences.