IT pros crave a new kind of cloud SLA
On one hand, service-level agreements (SLAs) establish trust; users want assurance that their provider will guarantee a certain level of service. Just as important, they want assurance that their provider must pay if those guarantees aren't met.But on the other hand, many cloud experts and users agree that understanding or negotiating an SLA can be a daunting -- and often confusing -- task. And even as more applications move to the cloud, some users still feel cloud SLAs aren't cutting it.