Rotherham Metropolitan Borough Council Modernises Operations with 8x8 XCaaS™

8x8 Inc. | December 06, 2021

Rotherham Metropolitan Borough Council Modernises Operations with 8x8 XCaaS™
8x8, Inc. a leading integrated cloud communications platform provider, announced that Rotherham Metropolitan Borough Council has deployed 8x8 XCaaS™ to enhance its communications with approximately 260,000 residents in Rotherham.

Rotherham Council was on a mission to modernise its employee and customer engagement operations in an effort to transform the way it interacted with citizens. To increase business resilience, Rotherham Council wanted to maximise hybrid and remote work capabilities across its business operations. Limitations associated with legacy on-premises solutions from multiple providers proved to be a challenge, causing increasing communications costs, long wait times, and system failures.

Rotherham Council needed a cloud-based solution providing reliable service, cohesive integrations with their existing solutions, and the ability to scale and provide real-time analytics to drive efficiencies in time and resources. Further, Rotherham Council needed a solution that was easy to use with remote coaching available to train and onboard new and existing staff.

Rotherham Council selected 8x8 XCaaS, which includes fully integrated, cloud native contact centre, voice, team chat, video meetings, and CPaaS embeddable communications and APIs capabilities in a single-vendor solution, to empower a distributed workforce, while providing adaptable solutions that meet evolving organisational needs.

Additionally, 8x8’s advanced reporting and analytics capabilities, coupled with 8x8 Secure Pay, have given agents and supervisors a real-time view into responses from Rotherham citizens, including perception of the customer experience, enabling Rotherham Council to improve and better serve their citizens securely from a single platform.

"We chose 8x8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, allowing us to standardise and consolidate our telephony services and provide flexibility to our staff. The ease of implementation and availability of training for our staff meant zero disruption to provision during transition and empowered our employees to deliver the best possible services. We are excited to be working with 8x8 as we continue to enhance citizen and employee experiences.”

Steve Langrick, Head of Digital Services at Rotherham Metropolitan Borough Council oversaw the project 

The Rotherham Metropolitan Borough Council deployment reflects the wider success 8x8 has experienced within the public sector in the UK and Ireland this year:

  • 8x8 XCaaS is now deployed across more than one third of London’s boroughs. Additional public sector organisations who recently chose 8x8 include:
  • The London Borough of Hounslow, which provides services for more than 270,000 residents. They selected XCaaS and 8x8 Voice for Microsoft Teams to consolidate disparate systems on a single cloud platform to support more than 2,800 employees.
  • NHS National Services Scotland handles over 1 million calls per month at peak, supporting Scotland's vaccination helplines, booking services, Blood Transfusion Service and the COVID 19 Test and Protect Service. They expanded their 8x8 XCaaS investment to a current total of more than 2500 UCaaS and over 1300 CCaaS seats.
  • Buckinghamshire Council, which provides services for around 800,000 citizens in the region, realized the value of XCaaS. Having previously deployed 8x8 UCaaS across the organization for 4500 employees, they have now added 250 CCaaS seats to further improve customer experience.
  • Kent and Medway NHS and Social Care Partnership Trust (KMPT), an NHS provider of secondary mental health care, selected 8x8 XCaaS for 3,200 seats to improve patient safety and experience. XCaaS will integrate with key ICT platforms, provide cost-efficiency improvements year on year, enhance security compliance, and enable a ‘work from anywhere’ experience for staff.
  • Police, Fire and Crime Commissioner for Essex provides policing, fire and rescue services for the county of Essex in the East of England, supporting 1.8 million citizens. The Essex County Fire and Rescue Service selected 8x8 UCaaS and 8x8 Voice for Microsoft Teams to improve their communication capabilities across 50 fire stations and more than 1,400 members of staff.

Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. said, “Maintaining, even enhancing, employee communications and citizen engagement is fundamental for public sector organisations to ensure citizens feel supported, especially as local demands evolve. 8x8 XCaaS provides Rotherham Metropolitan Borough Council with the capabilities needed for their employees to communicate and collaborate from anywhere while delivering a differentiated level of citizen experience.”

8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability and the industry’s only financially backed, platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.

About 8x8 Inc.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service and Contact Center as a Service to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. 


Organizations are increasing their use of cloud computing not only to lower costs and increase agility, but also to reduce IT complexity and support digital transformation. By 2020, 67% of all enterprise IT infrastructure and software spending will be for cloudbased products and services. IDC says today’s “cloud first” strategy is shifting toward a “cloud only” strategy as organizations turn their attention to digital transformation.

Related News

CoreView Announces Cloud Distribution Agreement with Ingram Micro, Extends Global Reach of Industry-Leading SaaS Management Platform

CoreView, Ingram Micro | July 24, 2020

CoreView, the only intelligent SaaS Management Platform, today announced that its flagship platform is now being distributed on the Ingram Micro Cloud Marketplace. Ingram Micro resellers all over the world will now be able to offer businesses a powerful platform that helps maximize the value of their cloud and SaaS investments. “Ingram Micro has offered enterprises cutting-edge technologies for decades so we’re excited to be included in their cloud marketplace,” said CoreView CEO Michael A. Morrison. “During uncertain times, tech leaders must have a deep understanding of their IT environments to minimize any excess costs and maintain a sound security posture. Our platform delivers actionable insights that empower businesses to reduce their Microsoft 365 threat surface, optimize license usage, eliminate shadow IT, and improve productivity.”

Read More


Taos, an IBM Company Launches Cloud Advisory Service to Optimize Cloud Spend by up to 30%

IBM | November 03, 2021

Taos, an IBM Company, a leader in multi-cloud and DevOps services, today announced its Cloud Cost Optimization Advisory Service, a consultative service offering to reduce customer cloud spend by up to 30%. Clients are often challenged with controlling the complexities of operating in the public cloud. With the myriad number of services available, varied architectural patterns, and pay-as-you-go pricing, cloud costs can easily skyrocket without a cloud governance and cost management strategy in place. The Taos Cloud Cost Optimization Advisory service is a strategic consultative offering that examines cloud deployment, processes, organization and governance models to identify areas of improvement and cost savings. Using advanced tooling and experts in FinOps and cloud operations, the advisory service provides customers with a customized blueprint to reduce, monitor and govern cloud costs. Cloud Cost Optimization Advisory is part of the Taos Cloud Advisory services portfolio, a suite of outcome-driven strategic consulting services that enable clients to develop a customized modernization strategy across infrastructure, applications and data while reducing security risks and optimizing costs. Taos Cloud Advisory services leverage the proven Taos Navigator Methodology that has successfully guided clients on their journey to digital transformation and cloud adoption. “As we’ve partnered with Taos, we’ve seen a complete cloud infrastructure redesign which has resulted in a seven-figure annual reduction of spending while significantly increasing automation and scalability across all our solutions. Taos has gone above and beyond to help us migrate data, optimize workflows and reduce storage costs.” Dennis Self, CEO of Acoustic Taos continues leading with innovation to help customers solve their toughest cloud and DevOps challenges. This new offering comes at the heels of several key offerings introduced this year, including: DevSecOps Now: A flexible monthly subscription service to help customers automate security into their DevOps toolchain Taos Application Modernization Advisory: A prescriptive and strategic roadmap that reduces risks and accelerates the journey into a modernized and containerized application environment Google Anthos Adoption Service: Designed to accelerate the adoption of containerized workloads Follow-the-Sun DevOps Now™: Added 24-hour support for our simple and flexible subscription to DevOps excellence Today, more than 4,000 customers around the world have trusted Taos for their transformation journeys. Taos continues to expand its operations across North America and Asia. Hamilton Yu, CEO of Taos, said, “Taos continues to invest in helping our clients innovate and optimize. Our value to customers is evidenced by the increased demand and growth in our operations. Taos is operating in over 10 locations now with an expanding portfolio of innovative offerings. Growth is our constant, and we are excited to continue the momentum.“ About Taos Taos helps today’s enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. As a Global Leader of Cloud and DevOps, Taos continues to solve What’s Next.

Read More


Zscaler: Cloud infrastructure is highly vulnerable due to expanded attack surfaces

Zscaler | June 16, 2021

As per the 2021 "Exposed" report from the cloud security company Zscaler, around 400,000 servers that belongs to 1,500 companies worldwide are exposed and ascertainable over the internet, which means anyone in the world can attempt to access them, not just bad players. Knowing about the server's existence makes it halfway for the players, who can then explore further around the application stack or server configuration for potential susceptibilities to exploit. For instance, the "Exposed" report discovered that 47% of the supported protocols were obsolete and vulnerable to attack. Zscaler says the typical organization has an average of 262 servers exposed. The report found that public cloud providers Amazon Web Services (AWS), Microsoft Azure Cloud, and Google Cloud Platform (GCP) is out for a massive risk of attack surface exposure with more than 60,500 instances, averaging 40 exposures per organization. Public cloud exposure can be predominantly dangerous as many IT security leaders may be uninformed about the scope of cloud infrastructure in use within their organizations. IT leaders should discover the degree of public cloud usage across their organizations and identify mediums to reduce the attack surface. The hospitality industry, which comprises restaurants, bars, and food service vendors, had the highest exposed servers and public cloud instances on average. The exposure of AWS instances was 2.9 times more often than servers from other cloud providers. The COVID-19 pandemic possibly contributed to the exceeding number of exposed servers as several entrepreneurs had to scramble in a short timeframe to set up online ordering and digital payment systems. According to Zscaler, the cloud exposure increases as the cloud continues to grow. For the 2021 "Exposed" Report, Zscaler analyzed 1,500 organizations for the attack surfaces to emphasize and identify attack surface trends affecting businesses of all sizes across all geographies and industries. The time frame of the analysis for this report provided a prima facia at the potential impact on attack surface due to remote work during the global pandemic.

Read More


Organizations are increasing their use of cloud computing not only to lower costs and increase agility, but also to reduce IT complexity and support digital transformation. By 2020, 67% of all enterprise IT infrastructure and software spending will be for cloudbased products and services. IDC says today’s “cloud first” strategy is shifting toward a “cloud only” strategy as organizations turn their attention to digital transformation.