Hyper-personalization in claims
Produced in collaboration with Smart Communications, Salesforce and Insurance Innovators, this infographic presents statistics on the current state of claims processing, including the high percentage of customers who switch insurers due to a negative claims experience.
By adopting hyper-personalization via sophisticated data and analytics, however, insurers can improve the claims experience by tailoring communications, products and services. This infographic also provides examples of how companies can use AI-powered chatbots and provide real-time updates to provide next-level customer experiences.
Check out the infographic to learn more!