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The end of an era: Why it’s time to ditch the big four in ITOM – and what it means for IT leaders

September 05, 2018 / Deepak Jannu

In July 2018, Broadcom announced its plan to acquire CA Technologies for almost $19 billion. While analysts have furiously debated the merits of a chip manufacturer buying an enterprise software company, the CA acquisition heralds a momentous shift in the $25 billion IT operations management (ITOM) software market. For more than two decades, four technology vendors – BMC, CA, IBM and HP – have dominated the ITOM software market. In 2012, these big four collectively accounted for 55% of the ITOM software industry. By 2017, their market share had declined to less than 30% (Gartner).More crucially, the CA acquisition means that the big four as you’ve known them no longer exist. Here is how the big four lost their way – and why IT leaders need to start working with a new breed of insurgents that are transforming IT operations management. A decade ago, most ITOM startups expected to scale and then sell out to a big four provider at some point in their journey. Today,...