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Google Cloud launches pre-packaged AI services around contact centre and talent acquisition

August 17, 2018 / James Bourne

The importance of artificial intelligence (AI) and machine learning to both the biggest cloud providers and their customers continues to rise – and Google Cloud aims to get a step up on its rivals by offering pre-packaged AI services.At Google Next back in July, Google Cloud AI chief scientist Fei-Fei Li noted that AI was ‘no longer a niche for the tech world’ but ‘the differentiator for businesses in every industry.’ It’s not difficult to see why. Take the various companies who cite AI and machine learning capability as key when they make the switch regardless of who they shop with – from Bloomberg with Google, to Formula 1 with AWS. Google’s pre-packaged AI offerings are based around improving the enterprise contact centre and talent acquisition respectively. The roster of partners the company is working with on the contact centre is almost a who’s who of the cloud networking space, from Cisco, to RingCentral, to Twilio, with Delo...