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Technology Trends for 2020 Artificial intelligence bots, hybrid cloud, gesture control and more

November 26, 2019 / NA

2019 has been an incredible year for technology; we’ve seen an explosion of Software-as-a-Service (SaaS), artificial intelligence, augmented reality, new social platforms and brand-new business models that have changed the face of economies across the globe. Based on what we’ve seen at Citrix and in our customer’s and partner’s businesses, these are the technology trends that I believe will keep moving into 2020. Firstly, we’ll see the evolution of the CIO role. For many years, we’ve had CIOs that operated in control of the ‘Department of No’. The new CIO will wear the hat of an innovation officer, much more than an information officer. They will be a change agent at the very core, helping to remove those existing final barriers between IT and the business. They will focus primarily on the ‘why’ of technology, rather than getting bogged down in the ‘how’. We’ve all heard how the promise of digital transformat...