Decrease Customer Complaints, Service Cloud Drives Loyalty at SunTrust Bank

Most companies fail the customer service test according to American Express. Satisfied customers are loyal and spend more. They found that 75% of customers have spent more money with a company because of a positive customer service experience.
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Spotlight

OTHER ON-DEMAND WEBINARS

Perfect Partners: DevOps and Hybrid Cloud

Gigaom

This free 1-hour webinar from GigaOm Research brings together experts in DevOps and Hybrid Cloud, featuring GigaOm Jon Collins and special guests from NetApp, Ingo Fuchs, Chief Technologist, Cloud and DevOps, and Chris Merz, Principal Technologist, DevOps. The discussion will focus on delivering DevOps and the challenges faced when adopting this culture. DevOps, we are told, offers a way forward for organizations looking to deliver software-based innovation quickly, efficiently and more cost effectively than historical development and operational life cycles. But finding the right platform to deliver all the needs of a business, from IT applications, to developer resources is no small task.
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VMware Cloud on AWS Cloud Migration Deep Dive

awscloud

Many organizations struggle to efficiently migrate to the cloud because of challenges with learning and adopting new tools, skills, and processes. They also need to find a way to continue to leverage their existing IT investments. VMware Cloud on AWS is a seamlessly integrated hybrid cloud service that can help your company overcome these challenges. It enables you to run business-critical applications without having to re-architect or convert them across VMware vSphere-based workloads either on-premises or on AWS.
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The Gartner Outlook for Cloud Security in APAC

Organisations frequently cite information security as a top obstacle to the adoption of cloud computing, yet improved security is considered to be a top driver. How do leading organisations strengthen information security to make the path to cloud computing easier? This free Asia-Pac webinar explores the current and future state of cloud security across infrastructure, platform and software as a service (SaaS) offerings, including hybrid cloud security and emerging distributed cloud and edge computing security issues.
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The Role of Cloud Data Storage in Second Generation Multi-Cloud Strategy

This free 1-hour webinar from GigaOm Research brings together experts in cloud computing and data storage, featuring GigaOm analyst Enrico Signoretti and special guests from Wasabi: David Friend, Co-Founder and CEO; David Boland, Director of Product Marketing. The discussion will focus on how to evaluate the data foundation layer to build a successful, second generation.
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