Q&A with James Lee, Managing Director and Head of Financial Services, Analytics and Cloud Transformation at PwC

Media 7 | August 16, 2021

James Lee, Managing Director and Head of Financial Services, Analytics and Cloud Transformation at PwC, is a well-recognized management consulting leader and senior technology executive specializing in advising global financial services organizations on “cloud-first, data-driven” digital transformation with data and analytics, AI, and intelligent automation. He has over 20 years of strategy consulting and technology operation experience in North America, Asia, and Europe that spanned across various industries including insurance, banking, asset and wealth management, private equity, and telecommunications.

In my opinion, the most forward-thinking digital leaders usually excel at constantly instilling a digital-first mindset into their workforce and encouraging employees to cherish every “fail fast” lesson learned opportunity.



MEDIA 7: Can you please take us through your 20 years of strategy consulting and technology operation professional experience? Where did your career begin?
JAMES LEE:
My pleasure. I started my career as a software developer in Asia (after graduating with an engineering degree in Hong Kong) and then spent the next 20 years in North America in various management consulting and digital executive roles. For the past decade, I have been working at PwC with a sheer focus on growing multi-competency teams to assist our global financial services clients with driving data-driven innovations and operationalizing high-impact digital transformations. From a consulting career perspective, it has definitely been a rewarding experience over the years as I was fortunate enough to participate in many large-scale transformations with companies across the globe and met a lot of amazing people along the journey. As a trained engineer with years of strategy consulting experience in the financial services world, I found my diverse background (culture, academics, work, international exposure) has given me a balanced perspective in approaching corporate digital challenges by helping organizations better leverage the power of cloud, analytics and automation within the context of their business.


M7: What is PwC’s new global strategy, The New Equation, about? How does it address some of the major challenges in the world today?
JL:
The New Equation is our new PwC global strategy that responds to fundamental changes in the world, including technological disruption, climate change, fractured geopolitics, social tension, and the continuing effects of the COVID-19 pandemic. It focuses on two interconnected needs clients face in the coming years:

Build Trust - to meet rising expectations of transparency and stakeholder engagement and

Deliver Sustained Outcomes - with an integrated and multidisciplinary approach that combine expertise in strategy, digital, data & cloud services, people & organization, ESG, cybersecurity, and AI.

Our firm will be making over US$12 billion investment over the next 5 years ($3 billion will be in the Asia Pacific to further expand business in this high growth region) with initial commitments including new ESG Centres of Excellence, Leadership Institutes, accelerated deployment of emerging technologies and increased investment to support audit quality and advisory capacity. As a result, we will be creating over 100,000 new jobs so it is definitely an exciting time to be in the professional services industry.


There have been increasingly pressing needs about ESG(especially the “E”) as evidenced by the recent United Nations IPCC report that the earth climate crisis is unequivocally caused by human activities.



M7: What are some of the successful digital and sustainable transformation strategies that you have implemented through your work at PwC?
JL:
For this question, I think it is very important to define what success means for a digital transformation journey and the answer certainly varies for different organizations. Yet from my years of experience helping global firms strategize and operationalize their digital transformation programs, there are a few key success factors in common and will continue to be crucial:

A top-down approach with clear and measurable goals: Digital transformation is not just another big project but instead a multi-year corporate journey that requires all management teams and staff to stick together to go through the ups and downs associated with the changes. Every successful digital transformation starts with a strongly supportive board with laser-focused strategic vision and an experienced, highly collaborative squad(s) that masters delivery execution with disciplined change management, outcomes-driven budgeting model, and agile-based implementation governance.

‘Employees-Led’, ‘Customer-Focused’, ‘Technology-Enabled’: I know it sounds a bit generic but these are golden rules/guiding principles a digital executive could always rely on to make sensible decisions during ambiguous situations in a transformation. Is this budget decision going to help to upskill our staff to promote the digital-first culture? Which 2 out of these 10 proposed digital servicing ideas will provide the most ‘distinctive’ customer experience? Does this seemingly cheaper or convenient technology option align with our “cloud-first, API-connected” strategy?

“Communicate, Celebrate and Communicate again”: ‘Transformation Fatigue’ is one of the biggest threats for any digital transformation. Over the years, I found the smartest digital leaders were always the ones who mastered the art of active communications and agile goal-based celebrations to continuously instill positive momentum to the organization throughout the transformation journey.

‘Data-driven’: Regardless of AI, IoT, or intelligent automation, data is the fuel that powers any high-speed digital transformation train. A solid enterprise data strategy and a secure cloud data platform are fundamental to every successful digital transformation.

‘Digital (& Sustainable) Transformation’: As ESG is gaining more attention in the boardroom, I am seeing more and more corporate digital innovators leveraging emerging technologies to try to improve their ESG outcomes. From the early digital age of automating manual, paper-based processes with RPA and OCR technologies to more recently using AI, 5G, and augmented reality to facilitate remote work to minimize air travel (oil fuel is a major source of carbon emission), I can foresee a growing trend that companies will increasingly integrate ESG factors into their digital transformation agenda to drive sustainability benefits.


M7: What do you see as the most noticeable change right now happening in the workforce, encouraged by the rise of digital technologies?
JL:
This is a great question. I was recently invited to speak at a global digital banking summit with a few fellow C-level panelists and it is interesting that we all shared similar observations regarding some of the implications for the workforce:

The importance of “Thinking Digital, not just Being Digital”: Digital technologies bring inevitable changes to operation as well as a business model but still many companies didn’t do enough to evolve their corporate culture and business processes (“Excel is still my best friend regardless!”) after having invested millions in technology infrastructure. In my opinion, the most forward-thinking digital leaders usually excel at constantly instilling a digital-first mindset into their workforce and encouraging employees to cherish every “fail fast” lesson learned opportunity.

Upskilling in data literacy and risk governance awareness: For most companies, the primary objectives of digital transformation are to improve customer experience or time to market for products and services. While capitalizing on these benefits as part of what I called the offensive aspects of a transformation, corporations should not overlook the flip side of the coin which are the defensive duties to mitigate risks associated with the use of emerging technologies. Are your AI algorithms making decisions that align with your company’s values? How is your brand affected if you cannot explain how AI systems work to your customers and regulators? Do customers trust you with their data and did you provide adequate customer data protection training to your workforce? These are all legitimate questions that require business leaders to revisit their risk management plan and formulate an upskilling strategy for the workforce (e.g. curriculum to improve overall data and analytics literacy as well as risk governance awareness).


In this ever-changing digital world, we always emphasize to our clients the importance of upskilling so you can probably imagine most of us are vivid lifelong learners ourselves too.



M7: James, I understand you had a lot of experience helping financial services institutions with their ESG data management, analytics, and reporting needs. Would you be able to share your perspective in this space given this is such a hot topic in the industry?
JL:
Certainly. There have been increasingly pressing needs about ESG(especially the “E”) as evidenced by the recent United Nations IPCC report that the earth climate crisis is unequivocally caused by human activities. It is a sad reality but it could get worse if the slim chance remaining to stave off heating above 1.5C is not immediately addressed. It definitely requires stronger global collaborations and I think the financial services industry (as an allocator of capital) will continue to play a pivotal role in the following areas:

Sustainable Finance – promote sustainable economy through prioritizing financing decisions such as sustainability-linked loans, green bonds or carbon tax optimization,

Responsible Investment – promote ESG through thematic investing to achieve better risk-adjusted returns and value creation,

Climate Risk Analysis – mitigate climate-related operational risks (physical, transition) and achieve eco-efficiency by reducing the carbon footprint (e.g. through climate risk scenario analysis) and better managing other environmental risks (water, land, waste),

Resilient Supply Chain – transform supply chain with ESG considerations to enhance operational resilience.

From a data and AI strategy perspective, there are a few key ESG trends that I believe will continue to drive the acceleration of digital transformation in the financial services industry:

Mandatory ESG disclosure: While EU regulators were early movers in leading climate disclosures, other international financial hubs (e.g. Hong Kong Stock Exchange, London Stock Exchange) have already followed the footsteps to demand TCFD disclosures for listed companies. In addition, SEC has repeatedly expressed a new, heightened focus on disclosures about climate change. I think this compliance-driven wave will push more companies to revamp their data and reporting infrastructure to cope with the complexity of the 4Vs (volume/variety/veracity/velocity) associated with ESG data. For example, many companies are currently still using manual processes to collect internal ESG data (water consumption, carbon emissions, workforce demographics) and these data sources are usually scattered in disparate databases in various formats. Adding to the complexity of data collection is the need to bring in relevant (and material) external data sources and alternative datasets for ESG analysis.

Correlation of non-financial KPIs and financial performance: It is not uncommon these days CFOs are asked by an investor on an earning call about their firm‘s climate risk exposure or progress in diversity and inclusion. Indeed many ESG materiality assessments indicated that there are correlations between non-financial KPIs and the financial performance of a company. Given that ESG data has to be ‘Investor grade’ and audit-ready for disclosure purposes, I believe more companies will begin to incorporate ESG data and analytics into their digital finance transformation agenda by centralizing data on a cloud data lake coupled with an agile data governance process to enhance both data access and data quality.

Continuous monitoring of ESG performance: I think it is important to point out that the ultimate goal of ESG should not be just a series of sustainability reports for PR purposes. But rather an ability for companies to measure and report ESG progress in a timely manner and for investors and other stakeholders to be able to verify it with data. As I mentioned earlier, with the tightened regulatory requirements and increased complexity of ESG data, I think companies will continue to invest in emerging technologies to address the following ESG data and reporting challenges:

-      Ensure accuracy, agility, and data integrity of the relevant metrics.

-      Reduce the time and cost to prepare ESG disclosures.

-      Improve ESG industry ranking by actively monitoring sustainability KPIs to drive actionable insights.

This is an immense topic that I have a lot of passion about and can easily talk about for another hour with a beer (chuckles). If you are interested in learning more about potential ESG data and AI use cases pertaining to different sectors in financial services (insurance, asset and wealth management, banking, and capital market), I have published a few blog articles that you can easily find in my LinkedIn profile.


M7: This is the last question but it is an important one for our readers. Knowing what you know now, what advice would you give to the young people who are aspiring to pursue a successful management consulting career in digital transformation?
JL:
I would summarize into 4 key traits which I personally found are important for every management consultant: 

Listening: Management consulting is all about problem-solving for our clients. Regardless of how many world-class strategy frameworks or talented digital/data/cloud individuals a top-tier consulting firm possesses, these are all irrelevant if we don’t listen effectively to the unique challenges faced by each of our clients. Indeed the ultimate responsibility of our digital consulting practitioners is to help clients analyze their problems through active listening and then tailor a ‘fit for purpose’ digital solution approach through our global network of experienced professionals, strategic technology alliances, and intellectual assets.

Proactiveness: Management Consulting is a people business or more precisely a team sport that involves multiple stakeholders in the ecosystem: customers, employees, alliance partners, regulators, industry analysts, etc. I found almost every successful digital consulting leader has a highly proactive attitude and they never shies away from taking initiatives in their approach for innovations, stakeholders management, and professional networking,

Lifelong Learning: In this ever-changing digital world, we always emphasize to our clients the importance of upskilling so you can probably imagine most of us are vivid lifelong learners ourselves too. This trait usually goes side by side with ‘curiosity’ and I think, both are key characteristics for any individual who wants to pursue a sustainable management consulting career.

Empathy: This is my favorite one. As I mentioned before, management consulting is a professional team sport and stress management is an inevitable part of our work life. Throughout my global consulting career, I have assembled many cultural-diverse, multi-competency teams to cope with countless stressful client situations. I found ‘Empathy’ was always my best companion in those situations (for both clients and teams) and it was amazing that every time we were able to emerge as a more united and inclusive team with ever-stronger and trusted client relationships.

ABOUT PWC

With offices in 155 countries and more than 285,000 people, PwC is one of the leading professional services networks in the world that provides assurance, tax, and advisory services.

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Lantum Deploys Lookout Secure Cloud Access to Protect Sensitive Data, Minimize the Risk of Exposure and Ensure Compliance

Businesswire | June 01, 2023

Lookout, Inc., the endpoint-to-cloud security company, today announced that London-based Lantum, a workforce platform company for healthcare organizations, has deployed Lookout Secure Cloud Access to help protect its sensitive data, minimize the risk of exposure and ensure compliance with privacy regulations. Using Lookout, Lantum can now see who is accessing their data and from where, providing its IT and compliance teams with better visibility and control. Lantum’s workforce platform is used by more than 37,000 clinicians to support the staffing of over 3,000 healthcare organizations, including the U.K.’s National Health Service (NHS). As a heavy user of Google Workspace, Lantum was concerned about the risk of unauthorized access to information stored in Google Drive and wanted to be alerted to any downloads of sensitive data. With the deployment of Lookout Secure Cloud Access – Lookout’s cloud access security broker (CASB) solution – Lantum’s IT and compliance teams can now monitor the usage of its data across all apps and clouds, quickly enforce policies to restrict unauthorized access and ensure compliance. The implementation of Lookout Secure Cloud Access helps the company ensure compliance with regulations such as the International Organization for Standardization’s ISO 27001 and the U.K.’s National Cyber Security Centre’s Cyber Essentials, enabling Lantum to continue as a supplier to the NHS, which is the core revenue driver of its business. Lookout Secure Cloud Access protects data stored in all cloud and SaaS applications. Whether sharing the data externally with partners, or internally with employees, the solution provides IT with control and visibility to ensure an organization’s data stays protected at all times. With adaptive access and data security policies combined with advanced analytics, Lookout enables organizations to safeguard data against intentional insider threats, accidental data exfiltration, data leakage from compromised accounts and other advanced internet-based threats without minimizing user productivity. U.K.-based Appurity, the cybersecurity and cross-platform mobility specialists, understand all of the requirements for Cyber Essentials accreditation and compliance with ISO. Appurity’s team supported Lantum in securing its critical documents and the perimeter. The ongoing support and management of Lookout’s platform by Appurity means that Lantum has the flexibility to alter policies and enhance its security posture and dynamics as they evolve. “Cloud tools like Google Workspace and Amazon S3 have blurred the boundaries of how we work – more and more of our business is being accomplished on our employees’ mobile devices, which increases the risk of inappropriate data usage,” said Gary O’Connor, chief technology officer, Lantum. “Lookout Secure Cloud Access has given us complete visibility and control of our data while safeguarding it against cyber attacks and accidental data leakage.” “In order to accomplish its mission, Lantum must have the right security strategy in place so that it can protect highly sensitive data, such as employee and clinician records, and ensure compliance with several cybersecurity and data standards such as ISO 27001 and Cyber Essentials,” said Sundaram Lakshmanan, chief technology officer, Lookout. “With Lookout Secure Cloud Access, Lantum has seamless security across all cloud and SaaS apps with unified policies, trusted data security and validated standards compliance.” About Lookout Lookout, Inc. is the endpoint-to-cloud cybersecurity company that delivers zero trust security by reducing risk and protecting data wherever it goes, without boundaries or limits. Our unified, cloud-native platform safeguards digital information across devices, apps, networks and clouds and is as fluid and flexible as the modern digital world. Lookout is trusted by enterprises and government agencies of all sizes to protect the sensitive data they care about most, enabling them to work and connect freely and safely. To learn more about the Lookout Cloud Security Platform, visit www.lookout.com and follow Lookout on our blog, LinkedIn and Twitter. © 2023 Lookout, Inc. LOOKOUT®, the Lookout Shield Design®, and LOOKOUT with Shield Design® are registered trademarks of Lookout, Inc. in the United States and other countries. DAY OF SHECURITY®, LOOKOUT MOBILE SECURITY®, and POWERED BY LOOKOUT® are registered trademarks of Lookout, Inc. in the United States. Lookout, Inc. maintains common law trademark rights in EVERYTHING IS OK, PROTECTED BY LOOKOUT, CIPHERCLOUD, the 4 Bar Shield Design, and the Lookout multi-color/multi-shaded Wingspan design.

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CLOUD SECURITY, AWS INFRASTRUCTURE, AWS MANAGEMENT

Aquia Launches Amazon Web Services (AWS) Cloud Security Assessment Offering, Pairing Automation With Deep Cloud Security Expertise

Prnewswire | June 02, 2023

Aquia Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in cloud and cybersecurity professional services, today announced the availability of its Amazon Web Services (AWS) Cloud Security Assessment. The offering will pair automation with deep cloud security expertise to provide customers with contextualized, relevant findings from their assessment. "Often, when an organization seeks to assess the holistic security posture of its AWS account, they receive outputs that lack the context needed to drive decision-making without placing an undue burden on their team," said Dustin Whited, director of security engineering at Aquia. "We are removing ambiguity from the process by pairing automation with industry-leading subject matter expertise to analyze outputs and provide meaningful insights into the risks and priorities most relevant to each customer." By leveraging Aquia's AWS Cloud Security Assessment, organizations can proactively identify and address security gaps, reducing the risk of security incidents and enhancing the overall security of their AWS account. Benefits include: Identifying weaknesses within your AWS account proactively and taking corrective actions before they are exploited by malicious actors. Ensuring proper access controls, encryption mechanisms, backup strategies, and other security measures are in place to safeguard valuable information. Reducing the risk of unauthorized access and subsequent security incidents. Minimizing the impact of potential security breaches or incidents that may occur with an effective response plan. Embracing continuous improvement. For more information or to request a consultation, visit aquia.us/aws-cloud-security-assessment. About Aquia Inc. Securing The Digital Transformation® Aquia Inc. is a developer-centric company passionate about the intersection of security and velocity. We maintain a strong bias towards transformational work that disrupts the status quo — delivering elegant, modern solutions to cutting-edge cybersecurity problems. Founded by military veterans in 2021, we are a Service-Disabled, Veteran-Owned Small Business (SDVOSB). Our team has decades of experience driving transformational change across the public sector, enterprise businesses, and top-tier technology companies. We value trust, accountability, transparency, diversity, and continuous learning; and we've built these tenants into the DNA of our company. For more information, visit www.aquia.us.

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