3CLogic Announces Partnership with ServiceCX, Continues Global Expansion

3CLogic, a leading provider of cloud contact center solutions, today announced its latest partnership with ServiceCX, a UK-based Customer Service Management organization that delivers exceptional customer service experiences.

“At ServiceCX we are delighted to be entering into this partnership with 3CLogic as we take their unique application into new markets combining ServiceNow's innovative digital workflow platform with 3CLogic’s leading voice solution to deliver a complete omnichannel experience to ServiceNow customers,” says Adrian McCann, ServiceCX Director.

ServiceCX specializes in customer service solutions, with expertise across platforms including ServiceNow, Calabrio, and Acronis to help end-customers with their digital transformation initiatives. With the new partnership, ServiceCX will support 3CLogic’s global successes and expansion in the UK with a focus on enabling its native cloud call center integration with ServiceNow’s Customer Workflows offering.

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Cloud App Management

ScaleOps Raises $21.5M to Automate Cloud Resource Management

ScaleOps | December 20, 2023

ScaleOps, a startup specializing in cloud resource management, announced today $21.5M in funding for the first fully-automated cloud-native resource orchestration platform. The Seed and Series A funding rounds announced today were led by Lightspeed Venture Partners, NFX, and Glilot Capital Partners. ScaleOps has attracted a large and dedicated customer base of companies that use the platform to fully automate their production environments, achieving up to 80% cloud cost savings and delivering better-running applications. As cloud-native and Kubernetes environments become increasingly dynamic and interconnected, managing them has become highly complex and tedious. Kubernetes' native container sizing, scaling thresholds, and node type selection use static configurations, but consumption and demand are dynamic. Engineers spend precious time manually adjusting cloud resources to meet fluctuating demand — trying to avoid under or overprovisioning — resulting in millions of dollars wasted on idle resources or poor application performance issues during peak demand. "In production environments, each container requires a different scaling strategy," said Yodar Shafrir, ScaleOps' co-founder and CEO. "Experienced engineers spend hours trying to predict demand, running load tests, and tweaking configuration files for every single container. It's impossible to manage this at scale. We realized there's a huge need for a context-aware platform that can optimize these constantly-changing environments automatically, adapting to changes in demand in real-time." ScaleOps is the first fully-automated platform that continuously optimizes and manages cloud-native resources during runtime. The platform is installed in just two minutes on any cloud provider, on-premises and in air-gapped environments. ScaleOps ensures application scaling matches real-time demand. Instead of static allocations, it allocates resources dynamically, automatically rightsizing containers based on application needs. The platform also ensures every container runs in the most suitable node type, significantly cutting cloud costs. "The only way to free engineers from ongoing, repetitive configurations and allow them to focus on what truly matters is by completely automating resource management down to the smallest building block: the single container," added Shafrir. "By employing AI, the ScaleOps platform is context-aware and autonomously handles resource management for engineers, lowering infrastructure costs and delivering better performance." ScaleOps was co-founded by Yodar Shafrir (CEO), and Guy Baron (CTO). Since its founding in 2022, ScaleOps has experienced rapid growth worldwide, and today it automatically manages the production environments of industry leaders like Wiz, PayU, Orca Security, At-Bay, RTL, OutBrain, Salt Security, Noname Security, and dozens more. The company will use the funding to fund its global expansion to the US and Europe. "ScaleOps automatically optimizes Wiz's workloads in production according to our real-time needs, improving performance even during demand spikes," said Ron Tzrouya, Lead Cloud FinOps at Wiz. "While dramatically reducing our Kubernetes cloud costs, the hands-free automation freed our teams from dealing with ongoing configurations, which is critical in our rapidly ever-growing environment." About ScaleOps ScaleOps, a Tel Aviv based startup, is on a mission to automate the management of cloud environments, enabling organizations to focus on their core business objectives and dramatically reduce cloud costs. ScaleOps is backed by Lightspeed Venture Partners, NFX, Glilot Capital Partners, and other leading investors.

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Cloud Storage

Fusion Connect Announces Strategic Leadership Changes to Drive Growth and Innovation

Fusion Connect | January 05, 2024

Fusion Connect, a leading global managed communications service provider (MCSP) and Microsoft Cloud Solution Provider (CSP) announced the retirement of Mario DeRiggi, Chief Revenue Officer. Mario has been an integral part of the company's journey, bringing unmatched expertise and dedication. His significant contributions have shaped Fusion Connect's trajectory, and his legacy of excellence and leadership will leave a lasting impact. In a strategic move, Pieter Uittenbogaard will take on the role of EVP of Growth and Strategy. Pieter will manage Direct Sales, Channel Sales, Account Management, Solution Engineering, and Sales Operations, reporting directly to CEO Brian Crotty. He will continue to spearhead the company's ongoing Microsoft expansion and sales enablement strategy, a critical facet of the company's future growth plan. To further its commitment to growth and partnership development, Fusion Connect is excited to welcome David Kula and Jeff Winnett to its global leadership team. David Kula joins as the Vice President, Head of Global Direct Sales, bringing over 20 years of sales leadership experience from roles at Sungard Availability Services and Microsoft. His expertise is expected to be a driving force in Fusion Connect's ambition to become Microsoft's leading Operator Connect partner in North America. Jeff Winnett, stepping in as the Vice President, Head of Global Channel Sales, carries a history of success from his tenure as Vice President of North America Partner Sales at RingCentral and from previous roles at Honeywell and Vonage. Recognized for his exceptional skills in developing partner relationships and driving revenue growth, Jeff's proven leadership will bolster Fusion Connect's growth and partnership strategies. "Mario has committed to work closely with me, Pieter, and the Fusion Connect leadership team to ensure seamless transition for our teams, partners, and customers," said Crotty. "With Pieter leading our go-forward strategy, and David and Jeff joining us, we are set to deepen our client and partner engagement. Their leadership is crucial to our strategy for 2024 and the years ahead." About Fusion Connect Fusion Connect is a next-generation managed communications service provider (MCSP) and Microsoft Cloud Solution Provider (CSP) enabling mid-market and enterprise businesses to connect people and applications globally. We tailor our highly available cloud communication and connectivity services to meet the unique needs of our clients. Our services are backed by the industry's most comprehensive service guarantee, which includes on-time installation and 100% availability for next-generation services.

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AWS Analytics

Persistent Announces Strategic Collaboration Agreement with AWS to Accelerate Generative AI Adoption

PR Newswire | January 04, 2024

Persistent Systems a global Digital Engineering and Enterprise Modernization leader, announced a multi-year Strategic Collaboration Agreement with Amazon Web Services (AWS) to accelerate the pace of innovation and development of generative AI solutions for clients. Persistent is a long-standing AWS Partner and has a proven track record of early scale generative AI adoption across multiple industry verticals leveraging services like Amazon CodeWhisperer and Amazon Bedrock. Amazon CodeWhisperer provides generative AI-powered code recommendations directly in multiple integrated development environments (IDEs) to help developers build applications quickly in more than 15 coding languages; Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI companies accessible via an API to build and scale generative AI applications. This strategic collaboration with AWS will help Persistent to further increase the impact it delivers to its clients that are embracing generative AI. Through this teaming, Persistent will have access to additional resources from AWS to build proofs of concept to help clients identify tangible business outcomes from generative AI. This will also support use case discovery and rapid build out of solutions with additional go-to-market funds from AWS. One of the key benefits to combined clients will be continued early access to AWS's generative AI services and investments that will help clients with their aspirations around growth, time-to-market, and better customer experience. The Strategic Collaboration Agreement builds on Persistent's 30+ years of software engineering heritage, its best practices from more than 120 AWS engagements for cloud migration and modernization, and its 2,500 AWS practitioners to enable flexible and scalable generative AI-powered solutions tailored to clients' unique needs. Persistent's AWS Migration Competency status provides proven cloud expertise to help clients move successfully to AWS through all phases of complex migration projects. This collaboration reflects Persistent's proficiency in building robust cloud infrastructure, crucial in today's cloud-first, AI-first world, enabling clients to implement cloud-powered generative AI solutions. These combined assets from AWS and Persistent can bolster the value provided to joint clients, helping them unlock the full potential of their technology investments. Rajiv Sodhi, Senior Vice President – Hyperscaler Business & Strategic Alliances, Persistent: "Enterprises across industries are looking to tap into the transformative potential of generative AI to reimagine, redefine, and rethink their business models for improved customer experiences and business growth. Combined with our newly acquired AWS Migration Competency status and our SCA, AWS will help us scale generative AI adoption among our clients so they can identify and implement use cases where this technology can have a real impact. We remain committed to helping clients reach their technology goals by leveraging the agility, breadth of services, and rapid innovation that AWS provides." Quan Yang, Vice President of Research IT, Regeneron: "Generative AI unlocks new opportunities to transform the life sciences industry. We are modernizing our legacy research applications to help accelerate the drug development process and simplify workflows. With Persistent's Digital Engineering expertise, powered by the AWS platform, Regeneron's research and pre-clinical development teams help bring our new life-savings drugs to market faster." Chris Sullivan, Vice President, Worldwide System Integrator Partners, AWS: "We are delighted to be working with Persistent to help our customers accelerate growth, enable business transformation, and enhance their digital experience. Together, we aim to redefine what's possible with generative AI, setting new standards for efficiency, innovation, and technological advancements." About Persistent With over 22,800 employees located in 21 countries, Persistent Systems (BSE: PERSISTENT) (NSE: PERSISTENT) is a global services and solutions company delivering Digital Engineering and Enterprise Modernization. As a participant of the United Nations Global Compact, Persistent is committed to aligning strategies and operations with universal principles on human rights, labor, environment, and anti-corruption, as well as take actions that advance societal goals. With 268% growth since 2020, Persistent is the fastest-growing Indian IT Services brand according to Brand Finance.

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Cloud Storage

RemotePC is Offering a High Performance Remote Desktop Solution for Enterprise Customers - Now Including Unlimited Endpoint Cloud Backup

PR Newswire | December 28, 2023

RemotePC, one of the fastest and most reliable remote desktop services on the market, is offering enterprise users a highly affordable and scalable solution that now includes unlimited endpoint cloud backup space at little extra cost. With the high demand for remote work and the need for efficient tools to help boost productivity, RemotePC continues to enhance its offering, now by including unlimited cloud backup space from IDrive Backup for just $20/year. With the inclusion of this cloud backup space, users can remotely enable backup for selected computers from within the dashboard of their RemotePC account, quickly allowing them to perform, manage, and restore backups from wherever they are. This backup solution comes integrated with the user's RemotePC account, allowing for instant backup activation and deployment and ensuring data recovery in the event of an accidental data loss, data disaster, or ransomware attack. With a RemotePC Enterprise plan, IT admins for large organizations can now reliably scale to thousands of computers, giving businesses of any size an affordable and feature-packed service without sacrificing on performance, with near 60 FPS speed making it possibly the world's fastest solution. Along with the addition of unlimited cloud backup, enterprises have the opportunity to leverage one of the most robust and feature-packed remote access solutions available. Features include: Remote Deployment - allow deployment for users and grant them permission to install RemotePC on other computers and access them remotely. Computer Grouping - add computers, organize them into groups, and view the most recently accessed computers. User Management - create new user accounts, organize them into groups, provide access permissions and more. RemotePC Enterprise also offers unlimited user licenses. Attended Access - secure and instant access to any computer by entering a shared session code. Mass Deployment - remotely install the RemotePC™ application on multiple target PCs and Macs in one-go. Logs and Reports - track activities across the entire account or individual users with remote access logs and web activity logs. Compliance - RemotePC™ assists businesses in ensuring the remote access solution meets regulatory compliance governing their industry. Single sign-on - allow users to access RemotePC by signing in to a central identity provider. RemotePC utilizes TLS v 1.2/AES-256 encryption for transferring user authentication data between the remote computer and local computer, ensuring remote sessions are secure. Personal Key, a unique password set for each computer, acts as an extra layer of protection. Pricing for RemotePC Enterprise starts at $599.50/year for 100 computers, with the option to add-on computers as needed, and custom plans are also available by contacting the RemotePC sales team. The company also offers a full-featured free 7-day trial with no credit card required. About IDrive IDrive Inc. is a privately held company specializing in cloud storage, online backup, file sharing, remote access, compliance and related technologies. Core services include IDrive®, RemotePC™ and IBackup. The company's services help over 4 million customers back up over 500 Petabytes of data.

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