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8x8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy

8x8 Inc. | May 20, 2022

8_8_and_Ingram
8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced an expanded distribution relationship and resale go-to-market strategy with Ingram Micro Cloud, a global technology solutions provider and operator of one of the world’s largest cloud marketplaces for the channel. The new agreement with Ingram expands the number of reseller partners helping organizations move off legacy on-premises systems to the cloud with the 8x8 XCaaS™ (eXperience Communications as a Service™) integrated cloud communications and contact center solution

Ingram Micro Cloud delivers a full spectrum of global technology and premium cloud services to businesses around the world, helping businesses realize the promise of technology. A key 8x8 distribution alliance since 2017, the expanded agreement now allows Ingram Micro Cloud partners to resell 8x8 XCaaS, which includes integrated cloud contact center, voice, team chat, and video meetings capabilities, and continue owning the customer relationship by delivering professional services, providing technical support, and billing clients directly to recognize top line revenue.

This business alignment enables the Ingram Micro Cloud partner community to expand their cloud communications, collaboration, and contact center portfolio, and offer 8x8 XCaaS to organizations seeking to enhance employee and customer experience. With 8x8, Ingram Micro Cloud resellers will benefit from a single-vendor integrated solution that is capable of handling all of their customers’ communications, collaboration, and engagement technology needs, including professional and managed services.

According to the Gartner® report, Selecting the Best External Calling Option for Microsoft Teams1, “By 2024, 20% of total Microsoft Teams active users will adopt telephony services for external calling on Teams.” As one of the largest Microsoft distributors globally, Ingram Micro Cloud reseller partners can also capitalize on this large market opportunity by offering the 8x8 Voice for Microsoft Teams direct routing solution as well as 8x8 Contact Center for Microsoft Teams, which is certified by Microsoft. This will enable Ingram Micro Cloud partners to support organizations using Teams for collaboration that require global, enterprise-grade telephony and tightly integrated contact center capabilities.

“This expanded agreement will offer differentiated services and additional go-to-market opportunities for our partners that align to their preferred business model,” said John Dusett, Executive Director, Cloud Services at Ingram Micro Cloud. "Resellers helping organizations accelerate digital transformation efforts to meet new work from anywhere requirements, can confidently offer 8x8 XCaaS to support their customers’ cloud communications and contact center needs, plus offer additional services, maximizing revenue opportunities.”

Centered around the global 8x8 partner program, 8x8 is helping partners meet increasing demand for cloud solutions that allow mid-market, enterprise, and public sector organizations to optimize employee and customer engagement. The 8x8 partner program provides every member of 8x8’s channel community, from Master and Sub Agents to VARs, with the resources to grow their customer base, build new revenue streams, and increase profits.


Growing together with our partners has been instrumental to the success of our channel strategy. We are greatly looking forward to expanding our distribution relationship by adding new resale opportunities with Ingram Micro Cloud. 8x8 XCaaS and our Teams solutions are providing channel partners with growing business opportunities to help organizations enhance employee and customer experiences to meet new work requirements.”

Lisa Del Real, Global Channel Chief at 8x8, Inc.


8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability and the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

8x8 Resale Program
The 8x8 Resale Program differentiates itself by offering its partners multiple routes to market. Partners that participate in the program receive a dedicated 8x8 success team, large deal support, free demo systems, marketing support, and the ability to receive full certification in sales, deployment, and support at no cost. In addition, 8x8's best-in-class partner portal, PartnerXchange, hosts the latest resources for partners to grow their business, register deals, create quotes, and manage customers.

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BCS Joins Google Cloud Partner Advantage

BCS | August 03, 2022

BCS Data Center Operations (BCS), one of North America’s leading critical infrastructure facility management providers, has joined the Google Cloud Partner Advantage program as a Google Cloud partner. The designation expands BCS Cloud Services while reinforcing their single-source, self-performance operations model. As a Google Cloud partner, and as part of the BCS Cloud Services solution, BCS customers can speed cloud migration and adoption while decreasing overall Google Cloud expenditures. BCS Cloud Services features a free cloud architecture consultation, frameworks to facilitate change management, and utilization of rules-based industry best-practices. “BCS Cloud Services is yet another example of BCS’s industry-leading self-performance model, BCS Cloud Services and the Google Cloud partner designation provides customer peace of mind by freeing their IT teams to focus on their core activities, while we help enable their organization’s cloud journey.” BCS Chief Government Programs Officer Craig Harris BCS Cloud Services expands BCS’s growing Government Programs solution set while enhancing the BCS self-performance operations model. This model means BCS employees perform a minimum of 80% of all services, decreasing operating costs by more than 20%. This practice is in contrast with the less efficient and more costly common industry practice of contracting with multiple vendors and subcontractors. Last year BCS expanded its solutions portfolio to include a BCS Government Programs division dedicated to supporting federal, state and local government entities. Earlier this year, BCS was awarded Texas Department of Transportation contracts to perform critical infrastructure HVAC, maintenance and installation services for multiple Texas districts. About BCS BCS is an enterprise-level, critical facilities operations company focusing exclusively on data centers. The BCS solutions portfolio includes facility management, IT services, physical security and a range of value-added professional services through one fully integrated self-performance model. BCS utilizes advanced technology and centralized services, including BCS CriticalWorksTM, BCS CriticalCareTM, BCS Tactical Operations Center and BCS Government Programs, to achieve increased performance, efficiency and scale. BCS serves the needs of Fortune 500 companies with more than 7.5 million total square feet and more than 450 MW of data center critical power under contract.

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Casa Systems and Google Cloud to Advance Cloud-Native Software and Service Offerings

Casa Systems | August 30, 2022

Casa Systems today announced a strategic technology and distribution partnership with Google Cloud to further advance and differentiate Casa Systems and Google Cloud’s integrated cloud native software and service offerings. The partnership also provides for formalized and coordinated global sales, marketing, and support engagement, whereby Casa Systems and Google Cloud will offer Communication Service Providers (CSPs) and major enterprises integrated Google Cloud-Casa Systems solutions for cloud-native 5G core, 5G SA multi-access edge computing (MEC), and enterprise mobile private network use cases. This new partnership enables Google Cloud and Casa Systems’ technical teams to engage deeply with one another to enable the seamless integration of Casa Systems’ cloud-native software solutions and network functions with Google Cloud, for best-in-class solution offerings with optimized ease-of-use and support for telecom and enterprise customers. Furthermore, Casa Systems and Google Cloud will also collaborate on the development of unique, new features and capabilities to provide competitive differentiation for the combined Google Cloud-Casa Systems solution offering. Additionally, this partnership provides the companies with a foundation on which to build more tightly coordinated and integrated sales efforts between Casa Systems and Google Cloud sales teams globally. "We are delighted to formalize our partnership with Google Cloud and more quickly drive the adoption of our cloud-native 5G Core and 5G SA MEC solutions, as well as our other software solutions, This partnership provides the foundation for Casa Systems and Google Cloud’s continued collaboration, ensuring we remain at the cutting edge with our cloud-native, differentiated software solutions, and that the products and services we offer our customers are best-in-class and can be efficiently brought to market globally. We look forward to working with Google Cloud to develop and deliver the solutions customers need to succeed in the cloud, and to a long and mutually beneficial partnership.” Jerry Guo, Chief Executive Officer at Casa Systems “We are pleased to formalize our relationship with Casa Systems with the announcement of this multifaceted strategic partnership,” said Amol Phadke, managing director and general manager, Global Telecom Industry, Google Cloud. “We have been working with Casa Systems for over two years and believe that they have a great cloud-native 5G software technology platform and team, and that they are a new leader in the cloud-native 5G market segment. The partnership will enable a much wider availability of premium solutions and services for our mutual telecommunications and enterprise customers and prospects.” About Casa Systems, Inc. Casa Systems, Inc. delivers the core-to-customer building blocks to speed 5G transformation with future-proof solutions and cutting-edge bandwidth for all access types. In today’s increasingly personalized world, Casa Systems creates disruptive architectures built specifically to meet the needs of service provider networks. Our suite of open, cloud-native network solutions unlocks new ways for service providers to build networks without boundaries and maximizes revenue-generating capabilities. Commercially deployed in more than 70 countries, Casa Systems serves over 475 Tier 1 and regional service providers worldwide.

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AdvancedMD Moves to Cloud Communications with 8x8 XCaaS

8x8, Inc | August 18, 2022

8x8, Inc. a leading integrated cloud communications platform provider, today announced that AdvancedMD, a provider of medical office software, has deployed 8x8 XCaaS™ (eXperience Communications as a Service™) to provide a better employee and client experience through improved call quality, collaboration, and security capabilities. Previously, AdvancedMD struggled with disparate, incompatible communications solutions that did not integrate well and lacked the security requirements needed to handle sensitive, health-related data. Further, their on-premises phone system vendor was sunsetting software support which increased the potential for unexpected outages and security issues. As a result, AdvancedMD needed a cloud communications and contact center solution that offered intuitive, easy-to-use functionality for employees, was secure and reliable, and enabled staff to provide even higher levels of customer service. With expert advice from IT consultant MicroAge, AdvancedMD chose 8x8 XCaaS, which includes integrated voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single vendor solution. With 8x8, employees and clients of AdvancedMD have enjoyed improved call quality, reliability, and increased efficiency and collaboration due to 8x8’s unified communications and contact center solution. 8x8’s single platform allows for seamless information sharing, anywhere in the organization, including analytics, customer and business insights, and robust reporting. Additionally, 8x8 is accredited third-party verified as a Health Insurance Portability and Accountability Act (HIPAA) compliant business associate, providing AdvancedMD with the security capabilities they required. “8x8 has allowed us to completely shift the way we work, improving not only the customer and patient experience, but the employee experience as well,” said Kate Boyle, Manager of Corporate IT at AdvancedMD. “Because every aspect is provided by the same vendor, everything works together the way it’s supposed to, improving our team’s efficiency, productivity, and overall collaboration. Our clients are also happier because 8x8 allows us to provide them a more convenient, streamlined service so they can transform their practices into amazingly productive care centers, which is our ultimate goal.” “Healthcare organizations have an immense responsibility to their patients due to the highly sensitive nature of the information they have access to. As a result, these organizations need to ensure their systems are secure, resilient, and HIPAA compliant, As a business within the healthcare sector, AdvancedMD needed to know that the solutions it relies on are able to provide the level of customer care and support needed for that industry. Now, with 8x8, AdvancedMD enjoys the ease and accessibility of a single-vendor platform to improve collaboration and communication, all with crystal clear call quality.” Hunter Middleton, Chief Product Officer at 8x8, Inc 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability with the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution. About 8x8 Inc. 8x8, Inc. is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences.

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Sigma Computing Partners with Snowflake to Launch Solution on Healthcare & Life Sciences Data Cloud

Sigma | September 15, 2022

Forescout Technologies, the global leader in automated cybersecurity, today announced a new healthcare cybersecurity partnership with First Health Advisory, a leader in healthcare IT risk management. The partnership creates an innovative approach to connected asset risk management by automating the technical data collection, mitigation and risk reduction measures for a healthcare organization’s entire network that encompasses IT, IoT, OT, and IoMT assets. Healthcare organizations’ networks are under constant attack and often do not have the necessary human capital to oversee the work necessary to thwart a potential threat or attack through quick response. This challenge places added importance on the need to obtain highly skilled outside expertise to operationalize a program and execute ongoing asset risk assessments across the network. “Cybersecurity risk assessments for healthcare organizations are incredibly time consuming, static in nature, and mandated by regulatory requirements. Moreover, the steps to mitigate assessment findings and lower risk are difficult to complete with the current cyber skills shortage, This partnership and new approach that combines intuitive risk assessment and automated mitigation technology will allow healthcare organizations to not only make risk assessments easier and faster to complete, but also free up internal resources to support other critical aspects of the patient experience.” Tamer Baker, vice president, global healthcare, Forescout The audit experience will also see a major transformation through this new partnership. Organizations will have an ability to automate evidence collection and receive ongoing mitigation and vulnerability management support from First Health Advisory staff year-round. “Our partnership delivers the optimal solution healthcare organizations are looking for – the right balance of highly skilled, multi-disciplinary risk assessment personnel with deep understanding of the regulatory landscape together with a dependable cybersecurity platform that can automate risk reduction actions,” said Will Long, CSO of Enterprise Security & Technology at First Health Advisory. “We’re excited about this collaboration and together with Forescout, look forward to helping more healthcare organizations improve their security posture.” About Forescout Forescout Technologies, Inc. delivers cybersecurity automation across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation and a strong foundation for Zero Trust. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide automated cybersecurity at scale. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets.

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