Agilisys reveals results of first UK Contact Centre Quality Monitoring survey

| April 25, 2016

Agilisys reveals results of first UK Contact Centre Quality Monitoring survey
Agilisys has released the findings of its first UK Contact Centre Quality Monitoring Survey, a study into how organisations approach quality monitoring and the tools and technologies they use to measure customer experience.The survey, which was distributed to over 3000 individuals from private and public sector organisations, has uncovered some interesting findings about the effectiveness of many quality monitoring programmes.

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"Enterprises are moving to the cloud as they realize the business advantages but they still have security concerns. Considering the complexity and various ways cloud is used, security leaders and IT teams feel overwhelmed by the spate of information that they have to keep track. This infographic


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"Enterprises are moving to the cloud as they realize the business advantages but they still have security concerns. Considering the complexity and various ways cloud is used, security leaders and IT teams feel overwhelmed by the spate of information that they have to keep track. This infographic

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