Business & COVID-19 Public cloud to the rescue

This is the most crucial time to leverage the power of exponential technologies, especially cloud. Any organisation that is still in two-minds about moving to the cloud; needs to embark on a cloud adoption process immediately. Enterprises should prioritise and execute their half-yearly or quarterly cloud adoption and optimisation plan. All those wondering how to go about this journey; should start by focusing on these three key aspects.Business continuity planning: There are certain key elements that businesses need to consider on priority to ensure seamless continuity. This includes enabling virtual contact centre on cloud so as to enable employees to answer customer calls effectively. Cloud-based Amazon Connect is a platform enabling a virtual contact centre to be set up in 45 minutes and with an additional eight hours of time investment, one can also automate the customer care responses by integrating Amazon AI services like Amazon Lex and Amazon Polly.Closely connected to this is the need for automated bots—both for external as well as internal communication—a key criteria during the uncertain times. Tools such as Google Cloud’s DialogFlow, Amazon Lex, Amazon Polly, Microsoft Bot Framework, Azure QnA Maker, Microsoft Luis help in designing chatbots.For risk modelling dependent industries such as insurance, stock trading, banking, pharma, life sciences, retail, FMCG, that depend heavily on their risk modelling algorithms on a daily basis, high computing power platforms such as Amazon EMR, Azure HDInsight, Google Dataproc can be leveraged along with machine learning platforms such as (Google Cloud AutoML, Amazon Sagemaker, AzureML) on the cloud.