Cleartax Deploys Salesforce Service Cloud to Offer Superior Customer Experience

  • ClearTax today announced that they have implemented Salesforce Service Cloud, to help cater to their growing customer base and bolster sales efforts.

  • Salesforce Service Cloud gives ClearTax the ability to drive growth to its enterprise accounts and track performance of sales and services teams.

  • ClearTax’s cloud based compliance tools for GST compliance, such as e-invoicing and e-way bill software.


ClearTax, India’s leading fintech SaaS Company, which offers GST compliance and tax & investing related products, today announced that they have implemented Salesforce Service Cloud, to help cater to their growing customer base and bolster sales efforts. This implementation will help improve inside sales team collaboration and efforts, customer onboarding and streamline customer service cycle.

Read more: Morpheus Outpaces Its Competition with Several Network Security and Hybrid Cloud Updates

Salesforce Service Cloud gives ClearTax the ability to drive growth to its enterprise accounts and track performance of sales and services teams. The tool will help faster query resolution through the centralized platform and assist with proactively identifying customer issues and tracking feature requests giving customers a superior overall experience.

Few companies can look at deploying CRM tools in this time of economic crisis. Our investment in Salesforce Service Cloud shows our commitment to bring superior experience to our customers, and to guide and service them across channels.

- Archit Gupta, Founder and CEO of ClearTax


Adding to this, Vikrant Chowdhary, Area Vice President – Finserv Business Unit, Salesforce India said, “In these unprecedented times, having a digital strategy has become more important than ever for companies to stay relevant & align to changing customer demands. We are delighted to be the technology partner for ClearTax to help their teams collaborate remotely, help scale its customer service, and provide a unified view of each customer to easily track, manage, and resolve issues quickly.”

Read more: ThinPrint’s ezeep Cloud Printing Solution Enables Print Rendering Completely in the Cloud

ClearTax’s cloud based compliance tools for GST compliance, such as e-invoicing and e-way bill software, GST return filing through advance reconciliation and matching tools will make it easier for customers to be compliant while ensuring efficient use of their working capital.

About ClearTax:

Clear Tax provides detailed and sophisticated audit reports that allow you to both assess and minimize your risk of being selected for an IRS audit. Driven by a team of tax experts with more than 25 years of combined experience, the Clear Tax report was designed for busy business owners and managers to provide critical information for all types of businesses to quickly and easily assess their audit risk and make strategic decisions. In addition, Clear Tax is a tool to be used by business buyers and sellers during the purchasing process to ensure maximum confidence in the financial management of a business.

Spotlight

Other News
Cloud App Management

CoreStack Unveils New Cloud Assessment Product for MSPs

Business Wire | September 29, 2023

CoreStack, a global multi-cloud governance provider, today announced the release of CoreStack Assessments, a product that simplifies and streamlines multi-cloud assessments for managed services providers and their enterprise customers. CoreStack Assessments equips MSPs and SIs to run multi-cloud assessments at scale against cloud-native Well-Architected Frameworks as well as custom frameworks, enabling them to quickly and easily identify and resolve issues across security and compliance, cost, and operations. As organizations progress their cloud transformation, it’s imperative that they continue to operate in an optimized and well-architected manner, said Cyril Belikoff, GM of Azure and Industry GTM at Microsoft. CoreStack Assessments hits the mark by empowering single and multi-cloud customers with a comprehensive evaluation of architectural alignment with industry best practices. “We are thrilled to introduce CoreStack Assessments to our partners – and to simplify delivery of cloud assessments,” said Saba Arumugam, CoreStack’s Chief Technology Officer. “Armed with these powerful assessment capabilities, our partners will be able to capitalize more quickly on the opportunities that matter and help their customers realize the full potential of their cloud investments. This solution provides our partners a robust, flexible, and streamlined assessment experience so they can help customers embrace cloud best practices in the most efficient way possible.” Purpose-built for partners, CoreStack Assessments provides out-of-the-box support for Microsoft Azure, AWS, and GCP frameworks. Partners can also import existing custom frameworks, create custom assessment frameworks based on hyperscaler frameworks, or create new frameworks from scratch. With multi-level hierarchy and identity isolation, a clear and centralized workflow, and highly automated issue detection and recommendations, CoreStack Assessments provides MSPs new levels of assessment flexibility and scalability. The solution also provides powerful collaboration, evidence tracking, and reporting features. “For Cloudelligent, CoreStack Assessments has been a game changer,” said Dwayne Lyle, Chief Revenue Officer at Cloudelligent. “It has reduced the internal costs to deliver a Well-Architected Review and automated many of our manual activities, accelerating delivery of these assessments by 50% and helping us ensure our customers are always well-architected. Ultimately it has improved the customer experience and differentiated us from other AWS Well-Architected Partners who deliver reviews in a more traditional way.” CoreStack Assessments is offered alongside CoreStack NextGen Cloud Governance, a powerful set of solutions that leverage AI to provide continuous and autonomous governance for FinOps, SecOps, and CloudOps through one unified dashboard. CoreStack NextGen Cloud Governance is designed to help customers leverage best-of-breed cloud platforms with the least friction possible, boosting top-line revenues and bottom-line efficiencies whether they’re running AWS, Microsoft Azure, GCP, OCI, or a combination of cloud providers. CoreStack was recently named one of the fastest-growing private companies in the U.S., ranking 835th on the Inc. 5000 List for 2023. CoreStack's inclusion on this prestigious list underscores its striking growth and transformative influence within the cloud industry. CoreStack comes in 120th in the Software category and is the 10th best performing company in the Seattle area and 12th in Washington State. CoreStack has also been recognized by Frost & Sullivan, Forrester, Gartner, S&P Global, and IDC as an innovator and leader in cloud management. About CoreStack CoreStack provides a NextGen Cloud Governance platform that empowers enterprises to predictably increase top-line revenues, improve bottom-line efficiencies, and gain a competitive edge through AI-powered real-time cloud governance on autopilot. CoreStack's FinOps, SecOps, and CloudOps solutions embrace, enhance, and extend native-cloud capabilities, enabling reporting, recommendation, and remediation and providing single pane-of-glass governance across multi-cloud. Through executive dashboards for comprehensive real-time insights, CoreStack delivers transformative value such as 40% increase in operational efficiencies, 50% decrease in cloud costs, and 100% security assurance and compliance. CoreStack helps 750+ global enterprises govern $2+ billion in annual cloud consumption, and $300 million in cloud cost savings. Frost & Sullivan, Forrester, Gartner, S&P Global, and IDC have recognized CoreStack as an innovator and leader in cloud management. CoreStack is backed by strategic advisors, including the ex-CEO of Wipro and ex-CIO of Microsoft. The company is a Microsoft Azure (Legacy) Gold Partner, Amazon AWS Technology Partner with Cloud Operations Competency, Oracle Cloud Build Partner, and Google Cloud Build Partner. To learn more, visit www.corestack.io

Read More

Cloud Security

Aviatrix’s Distributed Firewall: A Breakthrough in Cloud Security

Aviatrix | October 13, 2023

Aviatrix, a leading provider of secure cloud networking solutions, unveiled the results of a comprehensive technical assessment conducted by TechTarget's Enterprise Strategy Group, highlighting the efficacy of its revolutionary distributed cloud firewall in fortifying cloud-based cybersecurity. The report underscores the growing need for a simplified and comprehensive security architecture to safeguard applications on public cloud infrastructure as organizations increasingly leverage multiple cloud providers. According to the evaluation, the Aviatrix Distributed Cloud Firewall significantly reduces the complexity of securing public cloud infrastructure, streamlining crucial aspects such as threat blocking, policy definition, enforcement, and microsegmentation. This is a significant development considering the challenges posed by traditional firewalls that struggle to adapt to the dynamic nature of cloud computing. Alex Arcilla, Senior Validation Analyst at Enterprise Strategy Group, reportedly remarked, Many organizations are still working with traditional data center network firewalls that have been virtualized to work in the public cloud, and they're now finding that they're saddled with the same – if not more – challenges than they faced when deploying firewalls on premises. [Source – Cision PR Newswire] Aviatrix's innovative Distributed Cloud Firewall, a key offering within its Secure Cloud Networking suite, revolutionizes network security in the cloud by enabling distributed inspection and enforcement. This approach enhances security, scalability, and agility while substantially reducing costs. Notably, the distributed architecture allows for a cost reduction of over 30% while delivering a 14-fold increase in aggregate security throughput compared to conventional, centralized firewall architectures commonly adapted for cloud environments. It was proven that the Aviatrix Distributed Cloud Firewall can create a zero-trust security posture in multicloud environments by protecting the current perimeter, locking down environments with policy configurations based on cloud resource attributes and tags, and filtering traffic from one service to another. These features ensure comprehensive security measures for east-west service-to-service traffic within cloud environments and internet egress traffic. Rod Stuhlmuller, the Vice President of Solutions Marketing at Aviatrix, emphasized that the introduction of Aviatrix's Distributed Cloud Firewall earlier that year had signaled the beginning of a new era for cloud network security. He further noted that customers were rapidly embracing this solution. Additionally, he highlighted that the technical analysis by Enterprise Strategy Group underscored the value that Aviatrix was providing to enterprises struggling with contemporary cloud security challenges and associated expenses. However, the Aviatrix Distributed Cloud Firewall, with its intricate functionalities and sophisticated network security configurations, may present a considerable obstacle for users less familiar with such intricate setups. Consequently, the successful deployment of this firewall may require the involvement of specialized experts to ensure its optimal performance. Moreover, the initial financial investment and the intricacies involved in the integration process of the Aviatrix Distributed Cloud Firewall may create barriers for smaller organizations, potentially limiting their access to the advantages it offers. Notwithstanding these challenges, the Aviatrix Distributed Cloud Firewall effectively addresses the continually changing security requirements of modern cloud environments. It presents a seamless and cost-effective solution for establishing comprehensive cybersecurity measures within a cloud-based infrastructure, thereby enhancing the overall security posture and minimizing potential risks. About Aviatrix Aviatrix, a Santa Clara-based software development firm, caters to a global clientele of over 500 companies, providing secure cloud networking solutions that foster innovation and cost control. Its pioneering Aviatrix Certified Engineer (ACE) Program facilitates digital transformation for businesses. Specializing in hybrid cloud networking, VPC peering, and cloud security, Aviatrix is recognized for its expertise in simplifying and streamlining networking architectures across multiple cloud service providers.

Read More

Cloud App Management

Webscale Acquires Section.io to Launch CloudFlow: An AI-Based Platform For Smart Distributed Computing and Cloud Cost Control

GlobeNewswire | October 20, 2023

Webscale, the industry leader in Intelligent CloudOps, proudly announces its acquisition of Section.io, a trailblazer in edge-native computing. This strategic acquisition has paved the way for the launch of CloudFlow, a revolutionary Kubernetes orchestration platform with patented Artificial Intelligence (AI) and Machine Learning (ML) automation at its core. This unprecedented level of smart automation allows organizations to take a zero-ops approach to enhancing operational efficiency, optimizing compute resources, and delivering ultra low-latency performance. In today's economic landscape, where organizations face the constant challenge of balancing cloud cost optimization and surging compute demands driven by increasing user experience expectations, Webscale is pioneering a new course. CloudFlow empowers businesses, from Independent Software Vendors (ISVs) to enterprise organizations, to harness the full potential of AI to drive deep levels of efficiency into their distributed cloud computing strategies. Key Features of CloudFlow: AI-driven Adaptive Edge Engine: CloudFlow enlists patented AI/ML capabilities to ensure efficient resource allocation, dynamic scaling, and cost optimization, reducing cloud infrastructure costs while maximizing performance. One-click Multi-cloud: CloudFlow’s Composable Edge Cloud (CEC) enables one-click multi-cloud integration, allowing users to operate seamlessly across various cloud providers, liberating them from vendor lock-in and providing unparalleled least cost routing. Dynamic Cost Management: CloudFlow continuously monitors all environments, adjusting resource allocation and cluster size in real-time through coordination with Endpoint Controller, HPA, VPA, and HCA. This ensures judicious resource usage, resulting in cost savings without performance compromise. Ironclad Security: The CloudFlow platform is SOC2 Type II, PCI-DSS and HIPAA compliant, ensuring the safety of your customers’ personal and financial data. Zero-Ops Simplicity: By utilizing CloudFlow, zero-ops distributed cloud computing becomes an immediate reality, saving organizations time, effort, and resources. A Seamless Collaboration The acquisition of Section.io by Webscale signifies a pivotal moment in cloud-native computing, said Gary Schofield, CEO of Webscale. Our shared vision led us to create CloudFlow, a platform designed to simplify Kubernetes operations while using AI to efficiently manage workload placement and resource allocation across our clients’ networks. It's a game-changer for businesses seeking control over their margins by keeping inflated cloud infrastructure costs in check without sacrificing performance or security posture. Gary added, "CloudFlow embodies the essence of innovation and is set to revolutionize cloud-agnostic operations for our customers across diverse sectors, including e-commerce, digital experience, ISVs, and enterprises." Former Section.io CTO, Dan Bartholomew, has embarked on an exciting journey as Chief Product Officer within the expansive Webscale organization. In his new role, Dan is leading the Product Development organization, steering the innovation and integration roadmap of cutting-edge technology solutions from Section and Webscale. Under the united Webscale banner, we're poised to redefine the future of digital experiences, setting new standards for smart distributed computing and cloud infrastructure cost control. CloudFlow represents a significant milestone in the cloud edge-native computing landscape. To explore how CloudFlow's AI-based technology can transform your cloud operations, visit www.webscale.com. About Webscale At Webscale, we understand the evolving cloud technology landscape and the challenges that organizations face in harnessing its full potential. That's why we've embarked on a mission to provide ecommerce businesses, digital experience providers, and SaaS vendors AI-rich tooling through our revolutionary CloudFlow platform, powered by the recent acquisition of Section.io. CloudFlow enables businesses to inject intelligence into their Kubernetes operations like never before and reimagine their distributed computing and cloud cost optimization strategies. We believe that intelligence is the future of cloud computing, and CloudFlow represents our vision to empower organizations with the tools they need to thrive in the digital age. The CloudFlow platform has been designed to deeply integrate AI into multiple aspects of cloud management, from optimizing resource allocation to scaling Kubernetes architecture efficiently to meet minute-by-minute demand.

Read More

Cloud Security

Lookout Increases Strategic Investment in Data-centric Cloud Security

Business Wire | October 27, 2023

Lookout, Inc., the data-centric cloud security company, today announced enhancements to its Lookout Cloud Security Platform that are designed to help organizations better discover, assess and protect their data as it moves across any network, from the endpoint to the cloud. These enhancements provide organizations with a unified solution that will expertly secure their data by maximizing visibility and protecting access across all applications. The Lookout Cloud Security Platform, the Company’s Security Service Edge (SSE) offering, continuously monitors the risk posture of users and their devices to provide dynamic and granular zero-trust access based on the sensitivity level of apps and data, enabling organizations to protect their workers, devices, applications and data from unauthorized access and modern-day internet-based threats. Services in the platform include: Secure Private Access (ZTNA), Secure Internet Access (SWG) and Secure Cloud Access (CASB). Lookout’s data-centric cloud security innovation helps safeguard customers’ sensitive information as it moves across networks, clouds, applications and devices: Discover and onboard all private apps with enterprise app discovery:When it comes to protecting sensitive corporate data, ZTNA offers a far more secure approach compared to traditional VPNs.Unlike VPNs that provide access to the entire network for example, ZTNA offers granular access control, which limits users to specific applications. This reduces the overall attack surface and prevents lateral movement of threats, minimizing the risk of compromised accounts or devices compromising the entire infrastructure.Lookout Secure Private Accessdiscovers and helps onboard private applications running on an organization’s network hosted on-prem or in the cloud, and currently being accessed by a VPN. Using this functionality, IT can now see all private applications being accessed by their users and take steps to seamlessly define and enforce access and data protection policies for these apps. Extend zero trust protection with firewall as a service:The Lookout Cloud Security Platform has an integrated cloud firewall that extends inspection of incoming and outgoing traffic across all ports and protocols, enabling granular visibility and access control into non-web traffic to stop zero-day threats. With this enhancement, customers can apply more granular security and access policies across all of their apps (web, TCP, UDP, ICMP) and both internet and intranet traffic. Expand data classification and protection capabilities in Google Drive:Google Labels Classification expands data classification capabilities across the Lookout Cloud Security Platform through an integration with Google Drive labels. This integration helps Lookout customers classify sensitive data with Google Drive labels and enforce security policies based on these labels to protect sensitive data stored in Google Drive’s API mode. Secure traffic and enforce policies on guest networks and IoT devices:Organizations need visibility and control over all endpoints and users within their network in order to reduce the risk of malware infections and data exfiltration through these channels. Lookout has enhanced traffic inspection capabilities, expanding data and threat protection to guest users of company networks and traffic coming from IoT devices. This helps ensure company networks are not compromised from these access points, thereby preventing data exfiltration. Advanced threat protection from phishing and zero-day threats:Lookout has enhanced its integration with remote browser isolation (RBI) and cloud sandboxing to improve the user experience and provide robust threat protection for organizations, preventing users from accessing malicious sites and content. “In today’s digital world, data is the lifeblood of every organization,” said Pete Finalle, Research Manager, IDC. “It is vitally important that organizations protect their data and ensure that it is secure, no matter where it resides or how it is accessed. Lookout's new cloud security features offer greater assurance to IT organizations that their data is safe and their users are protected.” Lookout continues to innovate the Lookout Cloud Security Platform in ways that strengthen the protection of users and data from security threats and enhance the end-user experience, said Aaron Cockerill, Executive Vice President of Product, Lookout. We are the only vendor that unifies cloud and endpoint security into one platform. With this latest release, Lookout continues to build upon our strategic vision to put data security at the intersection of today’s workplace and modern cybersecurity threats. About Lookout Lookout, Inc. is the data-centric cloud security company that delivers zero trust security by reducing risk and protecting data wherever it goes, without boundaries or limits. Our unified, cloud-native platform safeguards corporate data across devices, apps, networks and clouds and is as adaptive and simple as the modern digital world. Lookout is trusted by enterprises and government agencies of all sizes to protect the sensitive data they care about most, enabling them to work and connect freely and safely. To learn more about the Lookout Cloud Security Platform, visit www.lookout.com and follow Lookout on our blog, LinkedIn and Twitter.

Read More