Google Cloud unveils premium support offering to further woo enterprise customers

Google Cloud continues to push its wares for an enterprise base with the launch of a premium support offering for enterprise and mission-critical requirements.The service builds upon current offerings, of providing technical account managers and 15-minute SLOs (service level operations). Any companies with premium support will have their cases handled directly by the best of the best or ‘context-aware experts’, for the jargon version. Context-aware, in this instance, means support staff who understand their customers’ peak events and will work before, during and after to ensure no issues.Google also promises a case management API, which aims to specially integrate the vendor and customer systems, while premium members will also get access to Google Cloud’s training library, as well as a sneak peek at previews for key product launches.Premium Support has been designed to better meet the needs of our customers running modern cloud technology,” wrote Atul Nanda, vice president support at Google Cloud. “We’ve made investments to improve the customer experience, with an updated support model that is proactive, unified, centred around the customer, and flexible to meet the differing needs of their businesses.

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