inContact Announces Major Expansion of Customer Interaction Cloud

inContact the leading provider of cloud contact center software and cloud workforce optimization tools, today announced its first major release of Customer Interaction Cloud for 2016. These advancements are centered on providing inContact customers the power to achieve their customer experience and performance goals by unlocking the true potential of the cloud."To stay competitive, companies are seeking a customer experience strategy that successfully connects to consumers throughout the customer journey," said Paul Jarman, CEO of inContact. "Every contact or touchpoint on that customer journey is an opportunity to win the customer, complete the sale, increase their loyalty, reduce churn, and otherwise drive greater customer satisfaction. The contact center is truly the front line in this battle."