Intent Data in the Age of Data Regulation

DECK 7 | March 23, 2020

Since the implementation of Data Protection Act in 2018, the approach behind the use of data has changed dramatically. Our clients and customers don’t just want a great experience, they also want to make sure they can trust us.   Tweet This!  And it makes perfect sense in the present time and space. But as data is considered a key factor in positive customer experience, the U.S. brands and agencies have found it to be increasingly complicated to earn customer trust while remaining compliant. In an article by John Snyder, CEO at Grapeshot, for Adexchanger, he says that the GDPR will remove 75% of third-party data and what’s left will be more expensive. This has caused the power dynamic between brands and agencies to evolve over time.

Spotlight

This white paper describes advantages of using a remote Vulnerability Scanning Service that is contained within the “Cloud”. A service that is available from anywhere by any systems fully contained as a remote entity and managed by a third party. Using Open Source Vulnerability Analysis tools the Security from the Cloud is peer reviewed, open and world class. While acknowledging that Vulnerability Analysis is only a part of the solution to securing your server, it is clear that a well defined ongoing vulnerability assessment policy is a step in the right direction.


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Consolidated Communications Enhances Managed Services Suite

Consolidated Communications | December 28, 2021

Consolidated Communications a leading broadband and business communications provider, has completed a range of enhancements to their Managed IT Services suite, delivering even more value and a better experience for businesses. In recent months, Consolidated has added new functionality and white glove support to bolster its robust Managed IT Services offering, including Microsoft 365, Managed Desktop Network & Server, Managed Mobile, and Acronis Backup and Disaster Recovery. These enhancements deliver 24/7 expert customer service, and the tools and knowledge that come with decades of experience, including: support for desktops, servers, network gear and mobile devices. Consolidated’s Managed IT Services are built to support and operate in regulated and compliant environments, for businesses of all sizes. “Every business is trying to increase productivity and efficiency, and that’s exactly what we’re offering. Consolidated’s Managed IT Services provide a truly outstanding customer service experience that is reliable, affordable, and allows companies to focus on growth and meeting their business objectives and obligations to their customers.” Travis Graham, vice president of commercial product for Consolidated The newly enhanced Acronis Backup and Disaster Recovery provide customers with the best way to protect their businesses in the cloud, avoid costly downtime, reduce IT costs and restore from anywhere. In the wake of 2021’s extreme weather including wildfires, hurricanes and tornadoes, disaster recovery is critical for businesses of every size. Acronis was recognized by industry experts at Gartner, Inc. as Visionary1 in their Gartner 2020 Magic Quadrant for Backup and Disaster Recovery solutions. As a full-service Managed IT Services provider, Consolidated’s enhanced offerings provide a complete wrap-around suite to SD-WAN, Cloud Secure and the award-winning ProConnect Unified Communications. About Consolidated Communications Consolidated Communications Holdings, Inc. is dedicated to moving people, businesses and communities forward by delivering the latest reliable communications solutions. Consumers, businesses and wireless and wireline carriers depend on Consolidated for a wide range of high-speed internet, data, phone, security, cloud and wholesale carrier solutions. With a network spanning more than 50,000 fiber route miles, Consolidated is a top 10 U.S. fiber provider, turning technology into solutions that are backed by exceptional customer support.

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Spiff Named Oracle NetSuite SuiteCloud New Partner of the Year

Spiff | January 27, 2022

Spiff, a leading sales commission software for forward-thinking revenue and sales organizations, announced that it was named the NetSuite SuiteCloud New Partner of the Year at SuiteWorld 2021. Sales Commission by Spiff, which achieved ‘Built for NetSuite’ status in 2021, enables enterprise financial teams to manage variable compensation with efficiency and transparency that has been lacking in the industry. “Inaccuracies in commission statements create distrust between sales and finance teams, and to address this challenge Spiff is making the process more efficient and transparent. This recognition rewards our commitment to the NetSuite ecosystem and its finance customers, and signifies the popularity of our SuiteApp. Spiff for NetSuite alleviates hours of manual work and frees finance users to focus on other aspects of the company’s financial health.” Jeron Paul, CEO and co-founder, Spiff Spiff for NetSuite moves finance and sales teams away from manual spreadsheets and provides one integrated solution to automate commissions. By leveraging NetSuite data in Spiff, organizations can eliminate manual tasks and automatically make commission payments. The result is seamless operations that provide sales teams full visibility into the commissions process, while alleviating major headaches for enterprise finance teams. “Sales Commission by Spiff has been a strategic new partner that is helping our customers master the arduous world of sales commissions,” said Guido Haarmans, VP, SuiteCloud Developer Network and Partner Programs, Oracle NetSuite. “Spiff has demonstrated its understanding of the NetSuite ecosystem and we’re looking forward to building on the company’s early success.” About SuiteCloud The Oracle NetSuite SuiteCloud platform is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry's leading provider of cloud-based financials / ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built to extend the power of NetSuite. The SuiteCloud Developer Network (SDN) is a comprehensive developer program for independent software vendors (ISVs) that build apps for SuiteCloud. All available and approved SuiteApps are listed on SuiteApp.com, a single-source online marketplace where NetSuite customers can find applications to meet specific business process or industry needs. About Spiff Spiff is a new class of software that creates trust across the organization by delivering real-time automation of commission calculations and motivates teams to drive top-line growth. With a combination of an intuitive UI, real-time visibility, and seamless integrations into current systems, Spiff is the first choice among high-growth businesses. Spiff’s sales compensation platform enables finance and sales operations teams to self-manage complex incentive compensation plans and provides transparency for sales teams.

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Xerox Selects Oracle Cloud to Launch New Businesses Focused on Solving Complex Problems at Scale

Oracle | January 19, 2022

Oracle announced that Xerox, a company continually redefining the workplace experience, selected Oracle Cloud to support the launch of new businesses aiming to solve some of the world's most pressing problems at massive scale. With Oracle Cloud solutions, Xerox is bringing new technologies to market focused on 3D printing for manufacturing, structural health monitoring for critical infrastructure, and augmented reality to improve customer support. Xerox has been a leader in office and production print technology for more than 100 years. As part of its strategy to address pressing societal issues, Xerox decided to expand its business portfolio by creating new and innovative businesses based on disruptive technologies. However, with its existing IT technology, Xerox had to spend more time than desired to implement the systems needed to support a new business. "Our vision is to launch breakaway businesses powered by breakthrough technologies as quickly as possible so that we can work to solve these problems facing our planet and society. In order to do that, we needed a unified cloud platform across the entire business. With Oracle Cloud and Oracle NetSuite, we have the underlying foundation in place, which will allow us to operate with agility and speed. We're now able to quickly launch business models and processes on a single platform with no integration required." Naresh Shanker, senior vice president and chief technology officer, Xerox With Oracle Cloud and NetSuite, Xerox's businesses can sell online, create orders, process invoices, track performance, execute financial planning, and send and receive data – without any involvement needed from the IT department. Armed with these Oracle solutions, the new Xerox businesses will be positioned to deliver much-needed capabilities, including industrial IoT to monitor critical infrastructure, 3D printing for manufacturing, and augmented reality for customer support. "For more than a century, Xerox has been at the forefront of business technology innovation," said Jonathan Tikochinsky, executive vice president, strategic clients group, Oracle. "We're proud to partner with the company as it applies that same dedication and expertise to solving pressing global issues." Xerox has worked with Deloitte and Infosys to implement a wide range of Oracle Cloud services to fast-track the launch of its innovation businesses and enable them to quickly monetize services. This includes Oracle Fusion Cloud Enterprise Performance Management (EPM) for budgeting and financial planning, NetSuite for finance and accounting, Oracle Commerce for an online storefront, and Oracle Cloud Infrastructure (OCI) for a complete cloud infrastructure platform. In addition to enabling integration in every direction via Oracle Integration, OCI provides Xerox and new businesses with access to a set of data management services built on self-driving Oracle Autonomous Database technology, delivering advanced analytics and automated patching, upgrades, and tuning. Xerox can also tap the power of OCI High Performance Computing when researching potential new businesses, and under OCI's Universal Credits purchasing option, Xerox can mix-and-match any OCI services. About Oracle Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud.

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Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution

Talkdesk®, Inc., | January 31, 2022

Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily with the company’s Cardiff-based care team. Wealthify aims to inspire anyone, regardless of their background or experience, to build their wealth and the future they want. The company exists to make investing easy to understand and accessible to all, having stripped away the complexity and jargon from the beginning and offering investing from just £1. By leveraging Talkdesk CX Cloud™, a complete, end-to-end customer experience solution, Wealthify can scale their contact centre and adapt to changing needs as they continue to grow. Call quality, intelligent routing, and customisable features allow them to reduce wait times, improve caller satisfaction, and boost agent productivity. Reporting tools also give them a greater view of interactions and provide insights for creating richer engagements. “Customer experience is at the heart of all we do. It’s important to us that when our customers have questions or need reassurance, they can reach a real person without hassle or delay. With the Talkdesk CX Cloud platform, we’ve been able to reduce call waiting times to a record low. We’ll also be using reporting capabilities to gather insights from those conversations and continue to improve our excellently rated service.” Michelle Pearce-Burke, co-founder and COO, Wealthify “Financial services providers face fierce competition in today’s crowded market,” said Andy Flynn, senior vice president, industries strategy, Talkdesk. “Despite the challenge, Wealthify has found a formula for success, demystifying an often complex process and empowering consumers. That same customer-first mindset is reflected in their customer care centre, where every engagement is designed to be just as smooth and effortless.” Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimise our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks ™ or registered ® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them. About Wealthify Launched in April 2016, UK investment service Wealthify provides a simple and affordable approach to investing. Available online or via app, customers simply choose how much they want to invest and their preferred investment style, including ethical investment options. Wealthify then builds and manages an investment plan on their behalf. Its aim is to make investing easy and accessible, inspiring anyone to build their future wealth.

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Spotlight

This white paper describes advantages of using a remote Vulnerability Scanning Service that is contained within the “Cloud”. A service that is available from anywhere by any systems fully contained as a remote entity and managed by a third party. Using Open Source Vulnerability Analysis tools the Security from the Cloud is peer reviewed, open and world class. While acknowledging that Vulnerability Analysis is only a part of the solution to securing your server, it is clear that a well defined ongoing vulnerability assessment policy is a step in the right direction.

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