Cloud App Development, Cloud Security, Cloud Deployment Models

Kore.ai Launches Kore.ai AgentAssist for Service Cloud Voice

Kore.ai Launches Kore.ai AgentAssist for Service Cloud Voice

On February 22, 2023, Kore.ai, a conversation AI platform provider, launched its solution Kore.ai AgentAssist for Service Cloud Voice on Salesforce AppExchange. This solution would benefit its customers with CRM automation, driving user engagement. It would empower customers with AI-powered intelligent virtual assistants to manage their lead generation and sales processes.

The conversational AI virtual assistants (IVAs) active on applications would enable users to access those applications through simple voice and text commands. In addition, the IVAs would process a request instantly and present the information within a fraction of a second, accelerating business operations. Its IVAs recognize user intent, tone and sentiment through contextual intelligence and natural language understanding. The solution Kore.ai AgentAssist for Service Cloud Voice is directly available on AppExchange, as it has now integrated with Salesforce company.

Launching this solution on the Service Cloud Voice platform would drive contact center productivity. It would automate manual tasks and support agents for customer engagement with contextual information and suggestion for future actions in real-time scenarios, giving enhanced AI user experience.

Salesforce AppExchange is a renowned enterprise cloud marketplace that connects software developers, companies, and entrepreneurs worldwide. It interacts with customers of all sizes across various industries for ready-to-install apps and assists Salesforce-certified consultants in solving all kinds of business problems. The statistics say it has achieved about 10 million customer installs, approximately 117,000 peer reviews and more than 7,000 listings.

CEO and Founder of Kore.ai, Raj Koneru, said, "The world is fast moving toward an AI-first framework, and we want to provide the best AI solutions to every Salesforce CRM user through this partnership." He added, "The Kore.ai open architecture and no-code platform framework enables an easy integration that brings the benefits of multichannel, conversational experience to Salesforce's exceptional CRM processes. This transforms customer engagement, automation and user interactions with enterprise systems in ways unforeseen before bringing absolute delight."

(Source – Cision PR Newswire)

About Kore.ai

Headquartered in Orlando, Florida, Kore.ai, an IT consulting and services company, chatbot platform builder services, bot platform builder services, AI, NLP, enterprise bots, dialog design, bot marketplace, b2b bots, b2c bots, b2e bots, ML, AI Chatbot and bots, Enterprise and Intelligent Virtual Assistant, Conversational AI, Digital UX, HR Support, IT Helpdesk, Conversational Banking and Commerce, Conversational Agent, experience optimization platform, work-assist, and smart-assist. It has made innovations in Natural Language Understanding (NLU), offering advanced human-to-machine interactions as virtual assistants. Through conversational digital interactions, it has transformed enterprise transactions with their customers, employees, and partners, since 2013.

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