Lifesize Adds Cloud Video SLA

"A service-level agreement, or SLA, isn't something you'd associate with a cloud-based video service, but Lifesize now offers one as part of its Extreme Support plan, the company announced this morning. The Lifesize SLA guarantees three-nines availability for video calls, which traverse highly distributed cloud infrastructure the company runs in 14 IBM data centers around the globe. Per terms of the SLA, if an enterprise with an Extreme Support plan and a current, valid Lifesize Cloud subscription experiences more than 0.1% unplanned service downtime a month and that downtime negatively impacts its business, it is eligible to claim a credit, said Michael Helmbrecht, chief product and operations officer, in an interview."