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Moving the help desk to the cloud: Companies reticent to adopt SaaS models

More than two thirds of respondents in a survey from Software Advice currently use on-premise help desk systems despite the prevalence of cloud-based systems in the market. 68% of the more than 200 IT staff and management respondents have on-prem deployments compared to 18% utilising vendor-hosted cloud and 13% hosting on a leased server.

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Dom Nicastro | April 03, 2020

Dom Nicastro | April 03, 2020

Dom Nicastro | April 03, 2020

Dom Nicastro | April 03, 2020

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