CLOUD APP DEVELOPMENT
Talkdesk®, Inc., | January 31, 2022
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily with the company’s Cardiff-based care team.
Wealthify aims to inspire anyone, regardless of their background or experience, to build their wealth and the future they want. The company exists to make investing easy to understand and accessible to all, having stripped away the complexity and jargon from the beginning and offering investing from just £1.
By leveraging Talkdesk CX Cloud™, a complete, end-to-end customer experience solution, Wealthify can scale their contact centre and adapt to changing needs as they continue to grow. Call quality, intelligent routing, and customisable features allow them to reduce wait times, improve caller satisfaction, and boost agent productivity. Reporting tools also give them a greater view of interactions and provide insights for creating richer engagements.
“Customer experience is at the heart of all we do. It’s important to us that when our customers have questions or need reassurance, they can reach a real person without hassle or delay. With the Talkdesk CX Cloud platform, we’ve been able to reduce call waiting times to a record low. We’ll also be using reporting capabilities to gather insights from those conversations and continue to improve our excellently rated service.”
Michelle Pearce-Burke, co-founder and COO, Wealthify
“Financial services providers face fierce competition in today’s crowded market,” said Andy Flynn, senior vice president, industries strategy, Talkdesk. “Despite the challenge, Wealthify has found a formula for success, demystifying an often complex process and empowering consumers. That same customer-first mindset is reflected in their customer care centre, where every engagement is designed to be just as smooth and effortless.”
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimise our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks ™ or registered ® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them.
Launched in April 2016, UK investment service Wealthify provides a simple and affordable approach to investing. Available online or via app, customers simply choose how much they want to invest and their preferred investment style, including ethical investment options. Wealthify then builds and manages an investment plan on their behalf. Its aim is to make investing easy and accessible, inspiring anyone to build their future wealth.
CLOUD COMPLIANCE AND AUDIT
Oracle | April 21, 2022
Oracle today announced the availability of Oracle Exadata Cloud Infrastructure X9M, the latest generation of the most powerful Oracle Database platform in Oracle Cloud Infrastructure (OCI). With Oracle Autonomous Database Service or Oracle Exadata Database Service running on Exadata Cloud Infrastructure X9M, customers can run existing workloads faster, with greater scale, and at a lower cost than previous generations. In addition, when upgrading from X8M to X9M, organizations can reduce costs by consolidating hundreds of OTLP, analytics, and mixed database workloads onto a single cloud service.
Exadata Cloud Infrastructure X9M offers up to 8,064 database server vCPUs, 2.5 times more than X8M, and up to 3.1 PB of uncompressed database capacity, a 28 percent increase. Together with 80 percent faster internal networks, and twice the bandwidth to application server clients, customers can run OLTP workloads with extremely low sub-19 microsecond SQL IO latency and up to 87 percent more IOPS. Exadata Cloud Infrastructure X9M on OCI also accelerates analytics workloads in the cloud with 80 percent faster scan rates of up to 2.88 TB/s.
"Autonomous Database and Exadata Database Service uniquely provide stock exchange-level performance, availability, and security transparently to all apps.With Exadata Cloud Infrastructure X9M, we adopted the latest CPU, networking, and storage hardware, and optimized our software to deliver Oracle's highest performance, most scalable, and most cost-effective cloud infrastructure for developing and running Oracle Database workloads—all at the same price as the previous generation."
Juan Loaiza, executive vice president, Mission-Critical Database Technologies, Oracle.
More OLTP and Analytics Performance and Scale
The high level of performance delivered by Exadata Cloud Infrastructure X9M helps customers process more mission-critical transactions in less time and develop greater insights by analyzing larger amounts of data faster and with more sophisticated analytical algorithms. Additionally, the ability to consolidate more workloads on less infrastructure as compared to X8M reduces costs. Exadata Cloud Infrastructure X9M provides the following advantages over other cloud databases:
Sub-19 microsecond IO latency—25 times better than the half-millisecond latency offered by Amazon RDS, and 50 times better than the one millisecond latency offered by Microsoft Azure SQL—directly improves OLTP responsiveness and throughput.
With 64 storage servers, X9M delivers up to 2880GB/s of aggregate analytics scan throughput—137 times faster than possible with a single Azure SQL (21GB/s) and 384 times faster than Amazon RDS (7.5GB/s) instance.
Continuous Operations for Mission-Critical Databases
Exadata's fault-tolerant hardware and integration with Oracle Real Application Clusters (RAC) provides continuous operations across failures and enables infrastructure to be expanded, upgraded, and updated without interruption. The scaling of other cloud databases often requires downtime when moving from one pre-defined virtual machine shape to another. Exadata Cloud Infrastructure X9M supports scaling up consumption on database servers and scaling out the number of database servers used—all without migrating databases or taking downtime. With the ability to use four to 252 vCPUs per database server and two to 32 database servers per system, enterprises can consolidate mission-critical databases in the cloud without running out of resources.
Greater Flexibility and Scale for Autonomous Database and Developers
Organizations and developers deploying Autonomous Database on OCI can now increase performance and reduce costs by using more database and storage resources than previously possible on the X8M system. Autonomous Database customers have the flexibility to deploy the full range of Exadata Cloud Infrastructure X9M configurations in dedicated Autonomous Database environments. This enables customers to use additional vCPUs to execute more OLTP queries concurrently and more storage servers to parallelize analytics workloads with up to 38 times more scan throughput than possible with X8M. As a result, customers will be able to run database workloads faster, consolidate more of them on less infrastructure, and reduce costs. Additionally, Autonomous Database drives further cost reductions with less administration, consumption-based auto-scaling, and consolidation of up to five databases in one vCPU for lighter workloads such as development, microservices, and small databases.
Customers and Analysts Comment on X9M in OCI
Letsbank is a leading digital bank in Brazil for small and medium-sized businesses. "With Oracle Exadata Database Service, we've gained flexibility and the assurance that if there's abrupt growth or a spike, the bank will support that load," said Vitor Oliveira, head of Cloud and DevOps, Letsbank. "We've also improved performance by 2,000 percent, as well as security and reliability. We look forward to the advantages that Oracle Exadata Database Service X9M will bring to further enable our expansion and enhance the customer experience."
Martin Brower is a multi-billion-dollar supply chain company that supports over 25,000 restaurants in 18 countries. "We use Exadata Database Service with Exadata X8M infrastructure to accelerate analysis of our customer data warehouses, allowing us to run reports in a few minutes instead of hours," said Wayne Gryzbek, vice president of IT, Martin Brower. "Analyzing larger amounts of data and doing it faster has helped us become more competitive in the marketplace. We look forward to further accelerating analytics and generating deeper customer insights by using the higher levels of performance and capacity available with Exadata Cloud Infrastructure X9M."
"What's truly exciting about Oracle's Exadata Cloud Infrastructure X9M announcement is that they're the first to deploy in production the power and performance of AMD CPUs with Intel's persistent memory (PMem) in a single system," said Marc Staimer, senior analyst, Wikibon. "Oracle tightly integrated 64 core AMD CPUs in its Exadata Cloud Infrastructure database servers, RDMA networking, and the latest Ice Lake Intel CPUs with Intel Optane PMem on storage servers. The result is the highest performing enterprise multi-model cloud database platform available today."
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud.
CLOUD APP DEVELOPMENT
Options Technology | December 29, 2021
Options Technology, the leading Capital Markets services provider, backed by Abry Partners, announced the achievement of VMware Cloud Verified status in their East Coast NY5 data center.
The accomplishment follows the VMware Cloud Provider Principal Partner Status awarded to the firm for their London facility earlier this year.
The Cloud Verified designation indicates that a provider offers a complete VMware-based, software-defined data center infrastructure delivered as a service. VMware Cloud Verified partner services enable customers to achieve unmatched levels of consistency, performance, and interoperability for traditional and containerised enterprise applications with the confidence that the service received is based on the most advanced VMware cloud technologies.
“By achieving VMware Cloud Verified status in NY5, we extend our best-in-class multi-Cloud platform to a second region. Alongside our recent achievement of VMware Cloud Principal Partner status in Europe, today’s achievement reiterates Options’ commitment to delivering industry-leading expertise in multi-Cloud services. We are excited to expand this offering further across the globe in the coming months.”
Options’ President and CEO Danny Moore
Today’s news comes as the latest in a series of strategic announcements for Options, including the acquisition of ACTIV Financial, a Fourth Microsoft Gold Partner Status, and an industry-first partnership with Code Willing.
In 2019, Options received investment from Boston-based Private Equity Firm, Abry Partners. This investment has enabled Options to accelerate its growth strategy and develop its technology platform whilst expanding its global reach in key financial centres.
Options Technology is the No. 1 provider of IT infrastructure to global Capital Markets firms, supporting their operations and ecosystems.
Founded in 1993, the firm began life as a hedge fund technology services provider. Today, the company provides high-performance managed trading infrastructure and cloud-enabled managed services to over 200 firms globally, providing an agile, scalable platform in an Investment Bank grade Cybersecurity wrapper.
Options clients include the leading global investment banks, hedge funds, funds of funds, proprietary trading firms, market makers, broker/dealers, private equity houses and exchanges. With offices in 8 key cities; New York, Toronto, Chicago, London, Belfast, Hong Kong, Singapore and New Zealand, Options are well placed to service their customers both on-site and remotely.
In 2019, Options secured a significant growth investment from Abry Partners, a Boston-based sector-focused private equity firm. This investment has enabled Options to considerably accelerate its growth strategy to invest further in its technology platform and expand its reach in key financial centres globally.
Options has been named among the UK’s leading growth companies in the 2021, 2020, 2019, 2018 and 2017 Sunday Times HSBC International Track 200 league table.
About Abry Partners
Abry is one of the most experienced and successful sector-focused private equity investment firms in North America. Since its founding in 1989, the firm has completed over $82 billion of leveraged transactions and other private equity or preferred equity placements. Currently, the firm manages over $5.0 billion of capital across their active funds.
CLOUD APP MANAGEMENT
Thales | June 08, 2022
The 2022 Thales Cloud Security Report, conducted by 451 Research, part of S&P Global Market Intelligence, reports that 45% of businesses have experienced a cloud-based data breach or failed audit in the past 12 months, up 5% from the previous year1, raising even greater concerns regarding to protecting sensitive data from cybercriminals.
Globally, cloud adoption and notably multicloud adoption, remains on the rise. In 2021, organisations worldwide were using an average amount of 110 software as a service (SaaS) applications2, compared with just eight in 2015, showcasing a startlingly rapid increase. There has been a notable expansion in the use of multiple IaaS providers, with almost three-quarters (72%) of businesses using multiple IaaS providers, up from 57% the year before. The use of multiple providers has almost doubled in the last year, with one in five (20%) of respondents reporting using three or more providers.
Despite their increasing prevalence and use, businesses share common concerns about the increasing complexity of cloud services with the majority (51%) of IT professionals agreeing that it is more complex to manage privacy and data protection in the cloud. Additionally, the journey to the cloud is also becoming more complex, with the percentage of respondents reporting that they’re expecting to lift and shift, the simplest of migration tactics, dropping from 55% in 2021 to 24% currently.
Security Challenges of Multicloud Complexity
With increasing complexity comes an even greater need for robust cybersecurity. When asked what percentage of their sensitive data is stored in the cloud, a solid majority (66%) said between 21-60%. However, only a quarter (25%) said they could fully classify all data.
Additionally, nearly a third (32%) of respondents admitted to having to issue a breach notification to a government agency, customer, partner or employees. This should be a cause for concern among enterprises with sensitive data, particularly in highly regulated industries.
Cyber-attacks also present an ongoing risk to cloud applications and data. Respondents reported an increasing prevalence of attacks, with a quarter (26%) citing an increase in malware, 25% in ransomware and one-fifth (19%) reporting seeing an increase in phishing/ whaling.
Protecting Sensitive Data
When it comes to securing data in multicloud environments, IT professionals view encryption as a critical security control. The majority of respondents cited encryption (59%) and key management (52%) as the security technologies they currently use to protect sensitive data in the cloud.
However, when asked what percentage of their data in the cloud is encrypted, only one in ten (11%) of respondents said between 81-100% is encrypted. Additionally, key management platform sprawl may be an issue for enterprises. Only 10% of respondents use one to two platforms, 90% use three or more, and almost one in five (17%) admitted using eight or more platforms.
Encryption should be a priority area for enterprises to focus on when it comes to securing data in the cloud. In fact, 40% of respondents stated that they were able to avoid the breach notification process because the stolen or leaked data was encrypted or tokenised, showcasing the tangible value of encryption platforms.
Additionally, it is encouraging to see signs enterprises embrace Zero Trust and investing accordingly. Nearly a third of respondents (29%) said they are already executing a Zero Trust strategy, a quarter (27%) said they are evaluating and planning one and, 23% said they are considering it. This is a positive result, but there is certainly still room to grow.
“The complexity of managing multicloud environments cannot be overstated. Additionally, the growing importance of data sovereignty is increasingly raising questions for CISOs and Data Protection Officers when considering their cloud strategy, governance, and risk management. The challenge is not only where the sensitive data resides geographically, but even who has access to sensitive data inside the organisation. There are various solutions such as encryption and key management. Last but not least, continuing to embrace a Zero Trust strategy will be essential in securing these complex environments, helping to ensure organisations can support their data and manage future challenges.”
Sebastien Cano, Senior Vice President for Cloud Protection and Licensing activities at Thales
Thales and 451 Research will discuss the findings in more detail during a webinar on 23 June 2022. To join, please visit the registration page.
About the 2022 Thales Global Cloud Security Study
As organizations step beyond the urgent actions of the last two years, they’re grappling with securing the more complex environments in which they now operate. The global edition of the 2022 Thales Cloud Security Study looked at various aspects of those impacts in a wide-ranging survey of security professionals and executive leadership that touched on issues including accelerated digital transformation, cloud migration, and the complexities of managing security in a multicloud world. The 2022 Thales Cloud Security Study is based on data from a survey of almost 2,800 security professionals and executive leaders. This research was conducted as an observational study and makes no causal claims.
Thales (Euronext Paris: HO) is a global leader in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organisations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.