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INTELITECHS | January 18, 2022
INTELITECHS, a Utah-based managed IT services provider, is pleased to announce its acquisition of Total Cloud IT. The acquisition opens the door to expansion by INTELITECHS into serving a broader group of small to mid-sized businesses across the country with both managed IT and cloud computing services.
"We are pleased to be able to augment our proven model of delivering managed IT services to a larger group of clients across the country. It's a win/win – our regional clients now have access to expanded cloud services, and at the same time, previous cloud services-only clients can now benefit from the more comprehensive services INTELITECHS offers in the areas of managed IT and data security,"
founder Jake Hiller
With today's home-based work force, there is a higher level of concern with data access and end-user security. "So many companies now have more employees working from home than in the office using company and non-company devices to access sensitive data," said Eric Sessions, co-founder. "We see a significant increase in need for our services like Office 365 security, directory synchronization, multi-factor authentication, SPAM filtering and DMARC/DKIM/SPF configuration and monitoring," he added.
INTELITECHS provides managed IT services and IT department staff augmentation by serving as its customer's outsourced IT department. Its goal is to become clients' "geek-speak-translators" and to use IT to drive business growth and profitability. The company serves clients across the country with managed IT services, managed backups, 24/7/365 monitoring, and a wide variety of other sophisticated security services. The company also assists clients with hardware sales, cloud-based computing, server migration and Office 365 support. What sets INTELITECHS apart from other technology companies is its focus on partnership with clients versus just being an IT vendor. With its home office in Salt Lake City, UT, the company now serves small to medium-sized businesses across the country.
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Accenture | February 23, 2022
Accenture is helping Navitaire, an Amadeus company providing technology and business services to the airline industry, accelerate its cloud-first transformation journey, enabling the full migration of Navitaire’s application suite to the Microsoft Azure platform in just 24 months.
The collaboration — in which Accenture is teaming with Avanade, its joint venture with Microsoft — is key to helping Navitaire achieve its long-term cloud strategy centered on customer innovation and improved flexibility, responsiveness, efficiency and scale, benefits that have become even more critical during the COVID-19 pandemic recovery.
Accenture will assist Navitaire in further integrating new technology capabilities such as advanced analytics, artificial intelligence and machine learning, as well as technology from its ecosystem partners, to help improve Navitaire’s clients’ ability to create new products and services for their customers.
The team has already completed foundation builds in three Azure regions, with the fourth region targeted for the first quarter of 2022, and migrated New Skies, Navitaire’s industry-leading reservations platform, to the cloud. This gives airlines access to new cloud services and improved system performance.
“Our accelerated transformation will enhance operational agility and better position us to develop new services for our customers across the travel ecosystem,” said Kyle Stromberg, chief technology officer, Navitaire. “The collaboration with Accenture will help achieve our cloud strategies and support our customers’ ability to innovate, deliver personalized digital experiences and make more data-informed decisions.”
Emily Weiss, a senior managing director at Accenture who leads its Travel industry practice globally, said, “As the pandemic has shown us, being digital and in the cloud is essential — and time is of the essence. We’re now in an era of compressed transformation. Our work with Navitaire will help it spur innovation at speed and with scale, which are the hallmarks of a truly cloud-first organization.”
Last year, Accenture was positioned as a Leader in both Market Impact and Vision & Capability for systems integration capabilities on Microsoft Azure in a report from Everest Group, a leading industry analyst.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
Navitaire, an Amadeus company, delivers industry-leading technology services supporting growth, profitability and innovation to more than 60 airlines and rail companies worldwide carrying a total of 819 million annual passengers in 2019, including many of the world’s most successful low-cost and hybrid airlines. Navitaire offers a full suite of cloud-enabled proven solutions focused on revenue generation and streamlining costs in the areas of reservations, ancillary sales, loyalty, revenue accounting and business intelligence. Navitaire has offices in North America, Europe, Asia and Australia, and is a wholly owned subsidiary of the Amadeus Group.
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Spectro Cloud | March 15, 2022
Spectro Cloud, a leading platform provider of modern Kubernetes (K8s) management, today announced its Palette Edge platform, extending the Palette Real Metal™ architecture released last year. The offering sets a new industry standard for comprehensive management of Kubernetes on edge locations at the scale businesses require.
Spectro Cloud’s core Palette platform is a modern approach to Kubernetes management, enabling organizations to easily manage the complete full stack of any combination of new or existing K8s cluster. Palette goes beyond the mere K8s infrastructure. It includes the operating system and application services across virtualized or bare metal data centers, public clouds and now edge locations.
Palette differentiates Spectro Cloud from its competitors by addressing the challenges of today’s collection of disaggregated open source and commercial technologies and offerings for the edge through providing a next-generation platform that delivers centralized and automated Kubernetes lifecycle management. The platform’s architecture is based on decentralized orchestration and policy enforcement to enable virtually infinite scale without affecting performance.
Launched last year, Palette’s Real Metal architecture provides an integrated set of features, optimized to address the unique challenges of managing bare metal environments in conventional and “near edge” data centers. The architecture leverages open source technologies, such as CNCF’s Cluster API, Canonical “Metal-as-a-Service” (MAAS) and Spectro Cloud’s open-sourced Cluster API MAAS provider.
Palette Edge is a result of extending the core Palette platform and its Real Metal architecture to meet the specific needs of edge solution delivery and management.
It directly addresses the lack of an effective commercial solution, and offers cost-efficient, centralized management at scale for unsupervised edge locations, based on heterogeneous K8s distributions that run on bare metal single-server configuration. The solution significantly reduces the IT skills required for organizations to deliver modern applications at the edge.
"Automation at scale can be one of the greatest challenges for edge deployments, which can span hundreds or thousands of sites," said Dave McCarthy, IDC vice president of cloud and infrastructure services. "Spectro Cloud is helping its customers reduce the complexity of extending multicloud environments to the edge."
Palette Edge addresses these challenges by enabling IT and DevOps teams to:
Add edge devices easily and quickly with a “plug-and-play” approach;
Scale to virtually any number of K8s edge locations, without limits or performance deprivation, due to local at-cluster enforcement of policies;
Perform rolling upgrades even with single-server edge configurations, with no impact to the availability, due to a unique failsafe, zero-downtime capability;
Run both containerized and virtualized workloads on x86 and ARM-based edge devices; and,
Deploy pre-validated and curated K8s stacks comprising any combination of distribution, operating system and add-on application services, while managing them consistently across day 0, day 1 and day 2 operations via a single control point and cloud-like experience.
“Enabling developers and operations teams to centrally, and therefore consistently, deploy and operate Kubernetes application stacks at edge locations with Spectro Cloud’s heterogeneous server, storage and network equipment and configurations is a big deal,” said Torsten Volk, managing research director at Enterprise Management Associates. “Palette Edge brings declarative full stack application management to the edge, but leaves the heavy lifting to the Kubernetes edge clusters themselves. This enables organizations to push out self-managed Kubernetes apps, with infrastructure teams managing centralized cluster profiles that tell each Kubernetes cluster what to do. This is very exciting, as it constitutes the foundation for the mass adoption of edge Kubernetes that could open up many new use cases that could significantly move the needle for many organizations.”
Palette Edge is purpose-built to support today’s edge use cases such as Internet of Things device management and orchestration, data ingestion, streaming, analytics and AI inference to support a variety of industries including telecommunications, hospitality, retail, food and beverage, energy, and oil and gas and health care.
Bare metal K8s in the data center and at the edge are use cases that share the same main concept, but have important differences. Edge for our customers often means single-server, unsupervised locations with limited connectivity. We designed an architecture that can now treat edge locations as almost autonomous, with local 'at cluster' policy enforcement, rolling updates and support for any workload. This significantly reduces the operational risk and cost, while also enabling scaling to thousands of clusters without diminishing performance. No other solution does that.”
Spectro Cloud co-founder and CEO Tenry Fu.
About Spectro Cloud
Spectro Cloud provides a complete and integrated platform that enables organizations to easily manage the full lifecycle of any combination of new or existing, simple or complex, small or large Kubernetes environments, whether in data centers or clouds. With a unique approach to managing multiple clusters, Spectro Cloud gives IT teams complete control, visibility and production-scale efficiencies to provide developers highly-curated Kubernetes stacks and tools based on their specific needs, with granular governance and enterprise-grade security. Spectro Cloud is backed by Stripes, Sierra Ventures, Boldstart Ventures, Westwave Capital, Alter Venture Partners and Firebolt Ventures.
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Talkdesk®, Inc., | January 31, 2022
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily with the company’s Cardiff-based care team.
Wealthify aims to inspire anyone, regardless of their background or experience, to build their wealth and the future they want. The company exists to make investing easy to understand and accessible to all, having stripped away the complexity and jargon from the beginning and offering investing from just £1.
By leveraging Talkdesk CX Cloud™, a complete, end-to-end customer experience solution, Wealthify can scale their contact centre and adapt to changing needs as they continue to grow. Call quality, intelligent routing, and customisable features allow them to reduce wait times, improve caller satisfaction, and boost agent productivity. Reporting tools also give them a greater view of interactions and provide insights for creating richer engagements.
“Customer experience is at the heart of all we do. It’s important to us that when our customers have questions or need reassurance, they can reach a real person without hassle or delay. With the Talkdesk CX Cloud platform, we’ve been able to reduce call waiting times to a record low. We’ll also be using reporting capabilities to gather insights from those conversations and continue to improve our excellently rated service.”
Michelle Pearce-Burke, co-founder and COO, Wealthify
“Financial services providers face fierce competition in today’s crowded market,” said Andy Flynn, senior vice president, industries strategy, Talkdesk. “Despite the challenge, Wealthify has found a formula for success, demystifying an often complex process and empowering consumers. That same customer-first mindset is reflected in their customer care centre, where every engagement is designed to be just as smooth and effortless.”
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimise our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks ™ or registered ® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them.
Launched in April 2016, UK investment service Wealthify provides a simple and affordable approach to investing. Available online or via app, customers simply choose how much they want to invest and their preferred investment style, including ethical investment options. Wealthify then builds and manages an investment plan on their behalf. Its aim is to make investing easy and accessible, inspiring anyone to build their future wealth.