CLOUD APP DEVELOPMENT
Talkdesk®, Inc., | January 31, 2022
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily with the company’s Cardiff-based care team.
Wealthify aims to inspire anyone, regardless of their background or experience, to build their wealth and the future they want. The company exists to make investing easy to understand and accessible to all, having stripped away the complexity and jargon from the beginning and offering investing from just £1.
By leveraging Talkdesk CX Cloud™, a complete, end-to-end customer experience solution, Wealthify can scale their contact centre and adapt to changing needs as they continue to grow. Call quality, intelligent routing, and customisable features allow them to reduce wait times, improve caller satisfaction, and boost agent productivity. Reporting tools also give them a greater view of interactions and provide insights for creating richer engagements.
“Customer experience is at the heart of all we do. It’s important to us that when our customers have questions or need reassurance, they can reach a real person without hassle or delay. With the Talkdesk CX Cloud platform, we’ve been able to reduce call waiting times to a record low. We’ll also be using reporting capabilities to gather insights from those conversations and continue to improve our excellently rated service.”
Michelle Pearce-Burke, co-founder and COO, Wealthify
“Financial services providers face fierce competition in today’s crowded market,” said Andy Flynn, senior vice president, industries strategy, Talkdesk. “Despite the challenge, Wealthify has found a formula for success, demystifying an often complex process and empowering consumers. That same customer-first mindset is reflected in their customer care centre, where every engagement is designed to be just as smooth and effortless.”
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimise our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks ™ or registered ® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them.
Launched in April 2016, UK investment service Wealthify provides a simple and affordable approach to investing. Available online or via app, customers simply choose how much they want to invest and their preferred investment style, including ethical investment options. Wealthify then builds and manages an investment plan on their behalf. Its aim is to make investing easy and accessible, inspiring anyone to build their future wealth.
Flexera | June 17, 2022
Flexera, the company that helps organizations maximize business value from their technology investments, today announced new product features and industry momentum for Flexera One Cloud Cost Optimization.
Flexera’s flagship platform, Flexera One, is the first of its kind: an award-winning platform that delivers the power to mitigate risk, reduce costs, and maximize every technology investment. It offers technology value optimization (TVO) through IT visibility, IT asset management (ITAM), cloud cost optimization (CCO), and cloud migration and modernization. Flexera One enables enterprises to take control of their cloud journey with:
Definitive technology resource data. Flexera One offers comprehensive and normalized cost visibility into the data center, SaaS and cloud through unique discovery and the unmatched Technopedia catalog of IT product reference data.
Consumption intelligence. Flexera One provides savings on licensing costs by applying use rights and rightsizing investments. Internal Flexera customer research has found that customers save more than 30 percent with this approach.
Automated portfolio governance. Flexera One continually optimizes business agility through automated cost optimization and feeding compliance and cost data into other IT solutions via outbound and inbound APIs.
Hybrid IT optimization. Customers leverage Flexera One’s data for negotiations with major vendors, including Microsoft, IBM, Oracle and SAP.
Flexera One FinOps Innovation
Flexera continues to work with its customers and the broader FinOps community. Recent Flexera One Cloud Cost Optimization innovations include:
Cloud spend anomaly detection: anomaly analysis and detection in cloud spend based on any dimension. Choose business dimensions across multiple cloud costs. Look within automatically calculated thresholds at an account level and identify which services are driving outliers.
Cloud spend forecasting: straight line, linear regression and moving average, configurable look back, projection options, and categorization by relevant dimensions.
Usage forecasting: project usage by region, account or business dimension to support commitment and capacity planning decisions.
Cross-platform cost ingestion: common bill ingestion of any cloud or other costs into the platform. Flexera supports Alibaba Cloud, Azure China, Oracle cloud and the ingestion of data from any other service or source, including labor and full-time equivalent (FTE) costs, on-prem licensing or any cost to provide a total cost of ownership (TCO) view.
Automation engine for unit economics: production of unit economics KPIs using Flexera’s automation engine to ingest other metrics, such as usage data from other sources, to produce relevant cost of goods sold (COGS) measures. These include FinOps best-practice KPIs (such as cost per instance hour) and other business KPIs.
Contextualized multi-cloud data: complement existing hybrid and multi-cloud tagging strategies by ingesting attributes from CMDBs, enterprise architecture tools or other repositories.
Integration with existing tools: push cloud spend recommendations into existing tools, such as JIRA and ServiceNow, using Flexera’s automation engine. Engineers can use these existing tools to prioritize optimization initiatives.
Currency adjustment program: automatic conversion of cloud costs to any currency through integration with Xe.com. This makes multi-cloud strategies more effective for global enterprises that work across multiple currencies.
Growing Leadership in the FinOps Community
Beyond product innovation, Flexera’s commitment to the field of FinOps includes active involvement in initiatives that help advance cloud financial management.
Flexera’s Brian Adler, senior director, cloud market strategy, and Jeremy Chaplin, senior cloud solution architect, will speak at FinOps X in Austin, TX. The session, FinOps & IT Asset Management, The Partnership for Success, will be on Monday, June 20, from 4:10 to 4:40 pm CDT. The FinOps Foundation hosts the FinOps X event as the gathering place for engineers, FinOps practitioners, finance people, architects, and anyone who participates in managing the value of cloud.
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate. More than 50,000 customers subscribe to our technology value optimization solutions, delivered by 1,300+ passionate team members worldwide.
CLOUD APP DEVELOPMENT
Spiff | January 27, 2022
Spiff, a leading sales commission software for forward-thinking revenue and sales organizations, announced that it was named the NetSuite SuiteCloud New Partner of the Year at SuiteWorld 2021. Sales Commission by Spiff, which achieved ‘Built for NetSuite’ status in 2021, enables enterprise financial teams to manage variable compensation with efficiency and transparency that has been lacking in the industry.
“Inaccuracies in commission statements create distrust between sales and finance teams, and to address this challenge Spiff is making the process more efficient and transparent. This recognition rewards our commitment to the NetSuite ecosystem and its finance customers, and signifies the popularity of our SuiteApp. Spiff for NetSuite alleviates hours of manual work and frees finance users to focus on other aspects of the company’s financial health.”
Jeron Paul, CEO and co-founder, Spiff
Spiff for NetSuite moves finance and sales teams away from manual spreadsheets and provides one integrated solution to automate commissions. By leveraging NetSuite data in Spiff, organizations can eliminate manual tasks and automatically make commission payments. The result is seamless operations that provide sales teams full visibility into the commissions process, while alleviating major headaches for enterprise finance teams.
“Sales Commission by Spiff has been a strategic new partner that is helping our customers master the arduous world of sales commissions,” said Guido Haarmans, VP, SuiteCloud Developer Network and Partner Programs, Oracle NetSuite. “Spiff has demonstrated its understanding of the NetSuite ecosystem and we’re looking forward to building on the company’s early success.”
The Oracle NetSuite SuiteCloud platform is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry's leading provider of cloud-based financials / ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built to extend the power of NetSuite.
The SuiteCloud Developer Network (SDN) is a comprehensive developer program for independent software vendors (ISVs) that build apps for SuiteCloud. All available and approved SuiteApps are listed on SuiteApp.com, a single-source online marketplace where NetSuite customers can find applications to meet specific business process or industry needs.
Spiff is a new class of software that creates trust across the organization by delivering real-time automation of commission calculations and motivates teams to drive top-line growth. With a combination of an intuitive UI, real-time visibility, and seamless integrations into current systems, Spiff is the first choice among high-growth businesses. Spiff’s sales compensation platform enables finance and sales operations teams to self-manage complex incentive compensation plans and provides transparency for sales teams.
CLOUD APP DEVELOPMENT
Virtuozzo | January 06, 2022
Virtuozzo, the alternative cloud platform leader announced that TLine is Latin America’s first digital and cloud service provider to offer its DevOps Platform-as-a-Service. Integrated with Virtuozzo Hybrid Infrastructure, DevOps PaaS expands TLine’s core digital offerings to include easy-to-use, easy-to-manage automated cloud application development and hosting. The combined IaaS and PaaS solution also demonstrates the first deployment of Virtuozzo’s full stack designed to empower service providers with revenue-generating, alternative cloud capabilities. DevOps PaaS is now available to businesses across Latin America and the U.S. through TLine’s ConnectNow marketplace.
“It’s imperative for all companies to digitalize, and all companies are therefore becoming software companies. But their appetite for digital transformation is not always matched by the right DevOps talent or capital needed to build and deploy the necessary cloud infrastructure. Using Virtuozzo, we’re making DevOpS PaaS accessible to everyone so they can automate application development, easily provision applications to physical infrastructure or virtual services, and ensure high availability and security all at the same time.”
Carlos Pino, President and CEO, TLine
Based on Jelastic technology, the turnkey DevOps PaaS eliminates the complexity, time and investment needed by service providers to build and provision their own digital technologies. It offers advanced automation tools, intuitive cloud management and an application marketplace in an easy-to-use, high performing and scalable cloud solution. Additionally, the integrated PaaS and IaaS solution runs in a single server cluster, maximizing ROI while reducing management costs.
“Unlike competitive cloud platforms designed with the enterprise in mind, our technology is uniquely designed to complement service providers’ operation models,” said Ruslan Synytsky, CTO, Virtuozzo. “By leveraging our PaaS and IaaS together, TLine can easily support both legacy workloads and modern cloud native applications with pay-per-use pricing. Virtuozzo services are all controlled through a single point of management, too – so we simplify our partners’ day-to-day operations, reduce their overheads, and help them offer even better value to end users.”
TLine and Virtuozzo will host a live webinar for service providers interested in learning How to Develop Your Platform-as-a-Service Business to Capture Growth. The free event will occur on Thursday, January 27, 2022, at 11 a.m. ET.
TLine is Latin America’s first full-service provider of digital solutions and virtualization from the desktop to the data center. The company offers technology, supply, and support contracts for customers in traditional and vertical markets, as well as state and local government agencies. Founded in 2002, TLine is headquartered in Argentina and holds offices in Chile, Mexico, and the U.S.
Virtuozzo provides the leading alternative cloud platform for service providers, enabling them to sell cloud services that are more accessible, more affordable and easier to use than hyperscaler solutions. The company’s legacy includes developing the first commercially available container technology and being a major contributor to numerous virtualization and open-source projects for more than 20 years. Today, Virtuozzo cloud solutions are used by more than 700 Cloud Service Providers, Managed Service Providers and Hosting Providers in 80 countries. Virtuozzo is based in Schaffhausen, Switzerland, and has more than 320 employees across the U.S., UK, Europe, and Asia-Pacific.