Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services.
Avaya’s Fabric Networking portfolio delivers a broad range of feature-rich products and differentiated technologies that combine to form simple, effective, scalable, and business-orientated solutions. Wired and Wireless, Access and Core, Campus and Data Center, Desktop and Branch; all aspects of business communications are integrated by Avaya’s unique, pioneering solutions that emphasize management simplicity, network resiliency and optimal performance of communications and business applications.