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whitepaper
IT SERVICE LEVEL MANAGEMENT FRAMEWORK
Information Technology (IT), once seen as only for “software development,” has now found its way into all types of organizations. Businesses that fail to embrace IT and IT leaders who fail to be strategic partners to their business leaders will also fail to lead the business towards their competitive advantage. This is especially true when many business leaders see IT as a costly organizational unit that needs to be controlled. So, what does it really mean for an IT organization to be a strategic partner? Does providing solutions to a business problem alone make fulfil this role? DOWNLOAD