TACT

EarthLink | March 16, 2016

a leading network services provider dedicated to delivering great customer experiences, today announced it is achieving success through the use of the Metaswitch Cloud Contact Center solution, powered by Telax. The EarthLink Hosted Contact Center solution, deployed in early 2015, has been implemented with several mid-market and enterprise clients enabling a better customer experience. This offering, combined with EarthLink’s best-in-class network, provides a holistic solution for mid-market and ...

inContact | March 15, 2016

inContact the leading provider of cloud contact center software and cloud workforce optimization tools, today announced its first major release of Customer Interaction Cloud for 2016. These advancements are centered on providing inContact customers the power to achieve their customer experience and performance goals by unlocking the true potential of the cloud."To stay competitive, companies are seeking a customer experience strategy that successfully connects to consumers throughout the cu...

Capita IT Enterprise Services | March 02, 2016

Capita Collaboration Technologies, part of Capita IT Enterprise Services, has signed a strategic agreement with Avaya, a global leader in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises....

Unify | January 26, 2016

Unify, the Atos brand for communications software and services, today announced the new OpenScape Contact Center v9, designed to help businesses improve customer engagement to compete in today’s on-demand economy. With new features that empower contact center agents to respond quickly and effectively to customer needs, OpenScape Contact Center supports businesses with a customer-first strategy to improve customer retention and loyalty....